As a Performance Coach, you will directly support 15Five customers to develop their managers to be effective leaders of their teams in an ever-changing world of work. This role will serve as a trusted advisor to HR/People & Culture leaders, as well as a coach for frontline managers across the world.

You will bring unique expertise to integrate into 15Five’s manager development products. 15Five coaches work in partnership with the broader 15Five team and HR leaders to improve HR outcomes such as performance, retention, and engagement. Your primary work will be to support the planning of continuous learning programs and the delivery of coaching service while offering your insights and expertise to improve manager effectiveness as a means of accomplishing business success.

You will maintain close consultative relationships with C-suite and HR leaders across all industries—working in partnership with our Customer Experience team to manage a portfolio of business, set success plans, and lead conversations within a continuous scope of work designed to transform teams.

This role may require up to 30% travel each month.

OUTCOMES

Deliver coaching to develop managers and drive team performance.
Partner with HR leaders as their trusted advisor and talent development expert. Support the design and implementation of their leadership development initiatives.
Serve leaders/managers as their trusted leadership development coach and training partner.
Be an accountability partner to leaders/managers, empowering them to feel confident in prioritizing their management focus and ability to impact their teams in new ways.
Confidently deliver coaching sessions (Group and 1:1) at every level of management, from the frontline to the C-suite
Collaborate closely with internal teams to achieve Transform development outcomes.
Plan and manage coaching customer accounts using established workflows within project management software and tailoring them to customers’ needs.
Track completed sessions and attendance, and send post-session communications using the coaching platform.
Partner with CSMs on regular communications, outcomes planning, and executive business reviews.
Share proactive updates with cross-functional teams around progress, shifts in scope, challenges, and insights. Utilize data analysis, the HR Outcomes Dashboard measurements, and professional coaching competencies to help managers act on insights.
Collaborate with your Customer Experience (CX) colleagues to provide a seamless journey for customers as they utilize the 15Five platform.
Develop and expand customer relationships utilizing a lifelong partnership mindset.
Collaborate on clients' best needs from the Transform perspective to enable expansion and renewal of customer portfolio, in partnership with CX, Sales, and Transform leadership.
Adapt Transform “training & coaching” approach alongside customers’ evolving organizational needs.
Contribute to thought leadership & team growth
Continually scan the landscape for strategies and practices in the performance management and leadership development space.
Develop yourself to develop others. Embody an ‘inside out’ approach to create a thriving, engaged team culture.
Partner with the broader Transform team to contribute to projects that scale growth and bring value to internal and external stakeholders.

COMPETENCIES

EMOTIONAL INTELLIGENCE: Builds resonant relationships by tuning into their own and others’ emotions and thoughts, effectively navigating interpersonal dynamics
CONTINUOUS LEARNING: A commitment to staying up-to-date with coaching best practices, evolving coaching methodologies, and leadership/manager development
COLLABORATION: Collaborates with fellow coaches and account pods, to support the shared work of manager learning, manager effectiveness, and client outcomes
COMMITMENT TO DEIB: Devoted to diversity, equity, inclusion, and belonging at the individual and systemic levels, to maximize relationship building, collaboration, and human-centered leadership. DEIB is not a category as much as a holistic approach woven into daily decision-making and actions
RESOURCEFULNESS: The capability to identify and recommend relevant resources, tools, and learning materials to support clients' development
ADAPTABILITY: The flexibility to adjust problem-solving approaches and coaching techniques based on the unique needs and preferences of each client, team, or project
COMMUNICATION SKILLS: Excellent verbal and non-verbal communication skills to convey ideas, provide feedback, and build rapport with clients effectively
DRIVES ACTION: Leverages structure and instincts to expand ways of thinking and prepare participants to translate insight into committed action in coaching sessions
COACHING COMPETENCY: Proficient coaching ability, upholding and regularly reflecting on ICF coaching ethics, competencies, and practices

WHAT YOU'LL BRING

ICF accreditation (or equivalent professional coaching certification)
4-6 years working in a fast-paced, ambiguous B2B SaaS startup environment
At least 7 years of direct experience in facilitation and coaching, primarily of executives and managers, on how to develop their leadership, culture, and/or goal-setting practices
Experience or education in Organizational Development, L&D, and/or Human Resources preferred
Previous success using technology and data to support your recommendations
Ability to think strategically and deliver insights based on information & research
Confidence in advising leaders across levels, from the C-suite to front-line supervisors

SAMPLE WEEK IN THE LIFE

Monday: Weekly company-wide Boost meeting, followed by a bi-weekly team meeting to align on priorities and brainstorm knowledge sharing on predetermined topics. Follow up on email items, prep for the week’s sessions. Lead a customer planning call.
Tuesday: Team social (optional). Bi-weekly 1:1s with the manager. Analyze customer data and prep for sessions. Coach 3 managers. Review and help prepare decks for the next day's sessions.
Wednesday: Join a cross-functional team meeting. [Customer Success, Expansion, etc.] Meet with the Product team to discuss feature development to scale coaching & training. Analyze customer data and prepare for coaching calls. Lead a 60-minute group coaching session and a 60-minute 1:1 session
Thursday: Meet with Strategic Advisors and CSMs to understand updates in your customer base. Analyze customer data and prepare for coaching calls. Join a sales call to advise on which Transform approach will support customer’s success outcomes. Lead a Group Coaching session and hold a prep meeting for a future coaching session.
Friday: Weekly (voluntary) company-wide Question Friday Boost, complete your 15Five check-in. Coach 2 managers. Complete follow-ups and administrative tasks, plan and prep for next week.

ABOUT 15FIVE

15Five’s strategic performance management platform drives action and impact, helping businesses and their people thrive. Combining generative AI, custom analytics and human-centered principles, HR leaders can accelerate engagement, performance and retention via 360° performance reviews, engagement surveys, goal tracking, manager development, and ongoing feedback tools like guided 1-on-1s and check-ins.

At 15Five, we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving remote-first culture balanced with annual opportunities for all employees to connect in person. We also offer:

- Full Medical, Dental, and Vision Insurance

- Flexible Time Off (minimum 3 weeks off every year)

- Employer paid Short-Term, Long-Term Disability, and Term Life

- 401K with 4% match at 6 months of employment

- Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)

- Up to 16 weeks Paid Parental Leave for birth and non-birth parents

- 12 paid holidays in 2024

- TalkSpace (mental health therapy)

- Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)

- Best Self Time (2 hours on Friday dedicated to your personal self-care/self-growth/recharge activities)

- Monthly reimbursement for internet

- Sabbatical Program accessed at 5 or 7 Years

- We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $86,000-$93,500 + bonus or commissions + equity + benefits.

Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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