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Renewals Specialist

15Five

15Five

Sales & Business Development
United States · Remote
Posted on Tuesday, July 9, 2024
ROLE MISSION
Our Renewal Specialists are responsible for forecasting, maintaining, and improving our Gross Revenue Retention by being decisive in renewal conversations, identifying opportunities for growth, and supporting the non-Core revenue base to thrive in a low touch, digital-lead environment. They ensure that customers have insight into all that 15Five has to offer -- including product packages, service offerings, and partner offerings -- to maximize customer lifetime value. This is the perfect role for someone who thrives in a dynamic team, is curious and passionate, and is a self motivated, driven individual looking to build the foundation for their SaaS B2B career!

OUTCOMES

  • Meet and exceed GRR Targets
  • You meet or exceed retention targets for your book of business each quarter
  • Directly responsible for renewal contract opportunities, managing churn, and renewal rates for assigned book of business. Responsible for all operational tasks related to the renewals process: cross-functional coordination, negotiations, administration, quotes, and customer communications with an emphasis on efficiency
  • You maintain a clean, accurate renewal forecast for churn
  • All renewals are closed on-time or brought into earlier quarters where needed or possible
  • You’ve improved cross-functional, cross-departmental collaboration, especially with the Sales, Customer Support, and Finance teams in support of the customer in a self-service capacity
  • Own and execute win/win negotiations for renewals to maintain customer trust. Aim for results and resolution within one conversation or touchpoint
  • Meet and exceed NRR and MM Targets
  • You maximize account growth by identifying and qualifying handraiser opportunities for new business upgrades and pass to sales team to close (exceeding NRR targets)
  • You maximize customer success by identifying and qualifying opportunities to convert customers up the maturity model and pass to DLE team (conversion targets)
  • Work with leadership team to define qualified MM and upsell goals and track using OKR
  • Build, maintain and test digital engagement strategies for your book of business
  • You execute customer engagement plays at scale, including testing communication channels and strategies for customer cohorts
  • Continuously seek creative ways to improve customer experience, insight and communication in order to have more impactful conversations that maintain revenue and maximize efficiency
  • Learn and demonstrate proficiency in Tools used in customer experience roles (ChurnZero, Salesforce, GSuite, Gong)

WHAT YOU'LL BRING

  • Bachelor’s degree desired, or equivalent work experience1-2 years of experience in account management or sales development roles, SaaS industry strongly preferred
  • Demonstrated leadership and high performance in life (school, work in prior roles, volunteer work, on a team or club, etc.
  • Experience owning, forecasting, and exceeding renewal, upsell, and/or new business quotas
  • Experience negotiating and communicating with all levels in an organization, primarily at the C-level
ABOUT 15FIVE
15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.
At 15Five, we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer:
- Full Medical, Dental, and Vision Insurance
- Flexible Time Off (minimum 3 weeks off every year)
- Employer paid Short-Term, Long-Term Disability, and Term Life
- 401K with 4% match at 6 months of employment
- Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)
- Up to 16 weeks Paid Parental Leave for birth and non-birth parents
- 15 paid holidays in 2024
- TalkSpace (mental health therapy)
- Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)
- Thrive Time (2 hours of time on Friday dedicated to your personal self-care/self-growth/recharge activities)
- Monthly reimbursement for internet
- Sabbatical Program accessed at 7 Years
- We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities
For more information see:
Our Mission, Vision, & Values - https://www.15five.com/about
Our People and Culture - https://www.15five.com/about/careers
Diversity, Equity, Inclusion, & Belonging - https://www.15five.com/deib
Our Personal & Professional Development Resources - https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $50,000 + uncapped commissions + equity + benefits. The OTE for this role is $75,000 (base + target commissions).
Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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