Join a rapidly growing, family-owned company that is leading the office furniture industry! With our recent hire of a non-family Managing Director, we are primed for exceptional growth and are committed to establishing a powerful sales and marketing engine. We provide quality office furniture to businesses across Australia through our extensive network of loyal dealers in every state.We are seeking a dynamic and motivated Customer Service Representative to join our projects team. As the primary point of contact for orders under $10,000, you will play a pivotal role in ensuring smooth and efficient order processing. We are looking for a candidate who embodies responsiveness, reliability, and adaptability. Your ability to seamlessly support our sales team and provide exceptional service to our valued customers will be instrumental in our continued success.Responsibilities:

• Experience the efficiency of our world-class HarmoniQ ERP system as you enter and process sales orders
• Demonstrate your attention to detail by meticulously checking and processing web orders in HarmoniQ
• Be the reliable link between our project coordinators and the order processing workflow by promptly notifying them upon receipt of project orders
• Ensure that orders are thoroughly reviewed, checked, and signed off before dispatch
• Keep a close eye on outstanding orders, effectively communicating with our warehouse when necessary
• Show your proactive nature as you manage our info email address, promptly responding to customer inquiries and expertly delegating other mail for action
• Handle telephone reception duties and provide prompt and accurate responses to routine customer inquiries about our outstanding products and services
• Provide customers with up-to-date pricing, stock levels, and order status
• Engaging with customers about back orders, suggesting alternative products when needed, and ensuring their needs are met
• Take ownership of customer inquiries and complaints, actively following through to resolution and leaving a lasting positive impression
• Provide administrative support to our Sales Team whenever necessary
• Play a key role in administering warranty claims

RequirementsSkills & Experience:

• Bring a minimum of 2 years of customer service experience
• Embrace and embody our core values of being Hungry, Humble & Smart, driving your own success and inspiring those around you
• Thrive in a fast-paced environment, easily adapting to changes and challenges that may arise
• Communicate with finesse, employing both written and verbal skills to deliver exceptional customer experiences
• Showcase your excellent organizational skills and meticulous attention to detail, ensuring accuracy in all aspects of your work