As a Customer Service Representative, you will play a key role in our Customer Service Team supporting our customers with their inquiries and ensuring that our customers always receive the highest level of service. About UsEstablished in 2004, Azapak is a dynamic, family-owned business that provides packaging solutions to businesses throughout Australia.For over 18 years now, we’ve been creating a dynamic and engaging workplace with a culture like no other. It’s our passion for growth, both individually and as an organisation that sets us apart. We’re committed to strategy, driven by culture, and inspired by results.Our focus has been on attracting the best talent in the industry so we can deliver a customer experience you won’t find elsewhere.We believe in personal development that helps you reach your goals first. Together we can advance your skillset and help transform your ideas into tangible outcomes that reward both you and us. About The RoleYour responsibilities will include:

• Handling incoming calls and making outbound calls to customers when required
• Processing orders, payments and maintaining order entry accuracy at all times
• Monitoring the shared sales inbox, actioning emails, and assigning leads to the sales team
• Work closely with other teams to ensure our customers are regularly updated on their orders
• Responding quickly, professionally, and accurately to customer inquiries regarding quotes, orders, payments, status, complaints and returns
• Logging details of all customer interactions within the CRM system

RequirementsRequirementsTo be successful, you must have:

• Previous experience in Customer service or a similar role
• Willingness to provide an exceptional customer experience and learn new skills
• Exceptional communication skills, writing, and attention to detail
• Ability to work in a small, tight-knit team and have a can-do attitude
• Proficient in Microsoft Office and preferably experience in programs such as MYOB, Xero, Exo

BenefitsWhat's on Offer?This is a full-time Monday-to-Friday role based in Lytton, QLD. Expect a dynamic, fast-paced culture, working alongside driven individuals who are supportive and focused on achieving results.Some of the benefits you'll get:

• Generous salary package
• Fulltime, stable employment
• Ongoing personal development program
• Modern facilities, with lots of staff perks including free Snacks & Coffee
• Monthly Staff Lunch, Other Company events
• A family-centric environment with an excellent culture