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Service Manager (Melbourne) - Waste Initiatives

Anonos

Anonos

Melbourne VIC, Australia
Posted on Friday, September 15, 2023
Are you a dynamic and organized individual with a passion for sustainable waste management? Waste Initiatives, a leader in the waste solutions industry, is seeking a motivated Service Manager to join our team and spearhead our service, maintenance, and breakdown operations across Australia and New Zealand.About Us:Waste Initiatives is a renowned provider of innovative waste management solutions, committed to driving environmental sustainability and efficiency. With a diverse range of clients and a comprehensive equipment portfolio, we are dedicated to minimizing waste and maximizing resource recovery.Role Overview:As the Service Manager at Waste Initiatives, you will play a pivotal role in ensuring the seamless operation and maintenance of over 1,600 pieces of client equipment. You will lead a team of 4 skilled service technicians and 2 dedicated office staff members, driving excellence in service delivery and customer satisfaction.Responsibilities:
  • Coordinate and manage all service, maintenance, and breakdown activities for waste management equipment across Australia and New Zealand
  • Collaborate with the service technicians to schedule and prioritize maintenance tasks, ensuring timely response to client needs
  • Lead and mentor the service team, fostering skill development and a strong commitment to quality workmanship
  • Oversee the dispatch and allocation of service techs, optimizing resource allocation and minimizing downtime
  • Build and maintain strong relationships with clients, addressing their concerns and ensuring their equipment operates at peak efficiency
  • Collaborate with the office staff to manage administrative tasks, including work orders, documentation, and communication with clients
  • Develop and implement strategies to enhance service processes, improve efficiency, and streamline operations
  • Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions
RequirementsQualifications:
  • Proven experience in managing service and maintenance operations, preferably in the waste management or related industry
  • Strong leadership and team management skills, with the ability to motivate and guide a team of technicians and office staff
  • Exceptional organizational abilities and attention to detail to ensure efficient scheduling and execution of service tasks
  • Excellent communication and interpersonal skills to interact effectively with clients, team members, and senior management
  • Technical aptitude and an understanding of waste management equipment is advantageous
  • Problem-solving mindset and the ability to make sound decisions under pressure
  • Valid driver's license and willingness to travel as required within Australia and New Zealand
BenefitsWhy Join Us:
  • Be part of a forward-thinking company dedicated to sustainable waste solutions
  • Lead a team of skilled professionals in a collaborative and supportive environment
  • Competitive salary package with performance-based incentives
  • Opportunities for professional growth and development within a growing organization
If you are ready to take on a leadership role in the waste management industry and contribute to a greener future, Waste Initiatives welcomes your application. Join us in making a positive impact today.