Share:

Headquartered in Birmingham, AL, Dash Solutions is a fast-growing fintech company that provides digital payments and engagement program management to thousands of customers throughout the US. Dash Solutions offers innovative strategies and a proprietary technology stack, including payroll, expense, gift, reward, and incentive card products to employers, financial institutions, and government agencies. For the past several years we have experienced tremendous growth, and we continue to see a phenomenal opportunity in the payments industry. We have a great company, an excellent team, and years of experience developing payment products and managing programs.

At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:

• Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.
• Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.
• Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.

Position Summary

As a Manager of Enterprise Implementations, you will play a critical role in onboarding our enterprise clients and being responsible for the execution of high-quality and timely client/reseller onboarding projects from kick-off through launch. You are a vital part of Dash's system and strategy, serving alongside the Client Success Manager as the first touchpoint following the sales cycle, setting the tone for a client's relationship with Dash. You will create and manage detailed project plans while collaborating with key stakeholders across Product, Engineering, Compliance, Sales, and Partnerships to drive successful outcomes. This highly visible and cross-functional role demands strategic thinking, exceptional organization, and meticulous execution to ensure client and company success.

Key Responsibilities:

Program Implementation:

• Lead the successful implementation of payment programs, including prepaid cards, push-to-debit, ACH, and other payment modalities.
• Ensure compliance with the PMO framework by adhering to established standards for project planning, communication, and management of project documentation and artifacts.
• Understand client’s business goals and priorities for the program to develop and manage comprehensive tailored project plans to include development, configuration, and comprehensive rollout plans.
• Proactively identify technical and procedural client needs and develop, articulate, and drive toward best practice appropriate solutions.
• Collaborate with client and Client Success Manager regarding administrative needs and ongoing reporting to ensure the client knows and understands best practices and available resources.
• Create a professional, white glove experience for the client/reseller through every interaction.

Communication

• Tailor and implement communication strategies as needed to keep all stakeholders, including clients and resellers, informed of progress, key milestones, and deliverables, while ensuring all timelines and objectives are met.
• Prepare and deliver regular updates to senior leadership on progress, risks, and outcomes.
• Establish a regular cadence with the client/reseller to ensure project progress.
• Manage scope changes, assess implications, and communicate with stakeholders as necessary.
• Identify risks, address obstacles, and resolve issues in collaboration with the client or/and internal teams.

Product Knowledge & Technical Integration

• Develop and maintain expertise in Dash products with a keen focus on user touch points.
• Educate clients on products and platforms through demonstrations and training sessions.
• Collaborate with engineering and product teams to support seamless technical integrations.
• Configure and test internal systems to ensure program requirements are met.

Operational Excellence

• Establish communication and operational cadences to ensure accountability and successful program delivery.
• Drive continuous process improvement and create standardized onboarding playbooks.
• Actively contribute to team documentation and training for consistent implementation practices.
• Measure program implementation success through surveying the clients and the NPS score.
• Collaborate effectively with the Client Success Manager or Specialist throughout the implementation process to align on project milestones, share critical knowledge, and facilitate a smooth transition to post-launch operations.

Desired Skills & Experience:

• 5+ years of experience in a client-facing onboarding role using implementation or project management methodologies.
• Bachelor's degree required.
• Experience with implementations on multiple platforms and systems.
• Experience with project management tools/software (e.g., Smartsheet, MS Project), with a strong understanding of project lifecycle methodology and management principles; Project Management certification highly desired.
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint.
• Familiarity with the payment industry ecosystem is preferred.

Our Culture:

At Dash Solutions, our culture fosters growth, innovation, and impact. We’re a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you’ll have the autonomy to manage your domain, with the of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.

Some Benefits to Working at Dash Solutions Include:

• Competitive salary and benefits package
• Flexible PTO policy
• Matching 401(k) plan
• Comprehensive medical, dental, vision, life, and disability coverage
• Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
• Engaging corporate culture with events, perks, and team celebrations

Our Core Values

• Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
• Passion: We are passionate about delivering for our clients every day
• Authenticity: We lead and communicate authentically - with purpose, clarity, and candor. Respect: We row together with respect for everyone and enjoy the ride
• Knowledge: We learn, we grow, we continuously evolve

Diversity & Inclusion at Dash Solutions:

Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.