Position Summary:

Are you a highly proactive, detail-oriented, and enthusiastic team player looking to launch your career in customer experience?

We're seeking a motivated individual with excellent communication skills and an eagerness to learn to join our team.

This role serves as a crucial support pillar, assisting the Customer Experience team across the full client lifecycle—from strategic program analysis and launch coordination to ongoing administrative operations and risk management for content syndication (Demand) campaigns. You will serve as a key point of contact for clients, as well as ensuring operational excellence through cross-functional communication and providing essential administrative support.

If you thrive in a fast-paced environment and are ready to be coached on client relationship growth, adoption analysis, and strategic planning, we encourage you to apply—no prior experience is necessary, but always a bonus. We value the right attitude and willingness to learn above all else.

Essential Job Functions “What You’ll Do”:

• Serve as main point of contact for new and existing clients.
• Support on team based and administrative tasks
• Analyse client programs prior to launch for clear goals and objectives for use by other key teams.
• Ensure proactive touches with clients are happening at various stages including client calls on a weekly or bi-weekly cadence.
• Monitoring of assigned client programs to ensure they are running effectively.
• Execute efficient launch of campaigns and monitor progression daily to ensure completion by target end date.
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
• Closely manage and nurture accounts to identify and eliminate risk of attrition.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Ensure customers are aware of and educated on new features and releases.
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
• Proactively focus on ways to grow and improve client relationships.
• Partner with internal stakeholders and Sales teams to align account activities and developing account strategies.

Essential Qualifications “What You’ll Need”:

• Bachelor's degree in sales, business, communications, or related discipline preferred
• Adaptable team player with a positive attitude and effective interpersonal skills with an ability to work cross-functionally internally and with external vendors.
• Demonstrated keen eye for detail and highly organized individual.
• Attention to detail, proactive problem-solving and analytical skills.
• Ability to efficiently manage multiple customer projects simultaneously.
• Demonstrated excellent communication (verbal and written) skills
• Self-motivated, collaborative team player with innovative ideas to inspire customer loyalty and adoption.
• Ability to work toward goals, meet deadlines, and contribute positively to the team environment.
• Ability to communicate effectively in both a verbal and written manner.
• Skilled in the use of Microsoft Office products.

THE GOOD STUFF!

We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!

• Paid time off
• Workplace Flexibility
• Peer-Appreciation Program
• Employee Referral Program
• Amazing offices with some of the best views in the city of London!
• Team engagement and clients’ events.
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Ample opportunity to develop core and new skillsets and have a stake in your own success.
• Join a great organization that cares about employees!

DemandScience is proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Find out more at https://demandscience.com/careers/#join-the-team