Position Summary:

The Labs Systems Project Manager partners directly with the Delivery Operations Manager and collaborates with all teams in the Labs org, to support the successful operation and adoption of Labs-wide systems, primarily Monday.com. This role focuses on enabling consistent, scalable, and effective use of shared tools and workflows across all Labs teams.

This is a highly collaborative, execution-focused role that sits at the intersection of systems enablement, project management best practices, and change management. The Labs Systems PM is responsible for the day-to-day management, maintenance, and continuous improvement of Labs systems, ensuring they remain clean, current, and effective. This role plays a key part in driving adoption and consistent usage across Labs teams, while remaining flexible enough to support other high-priority projects as needs and priorities evolve.

Essential Job Functions “What You’ll Do”:

Systems Enablement & Stewardship

• Support the Delivery Operations Manager in the rollout and evolution of standardized Monday.com implementations and workflows across Labs
• Provide thoughtful input and feedback on system design to support scalability, flexibility, and usability
• Manage the day-to-day operation, configuration, and upkeep of Labs tools, including Monday.com workflows
• Partner with Monday.com administrators to support Salesforce integration and ongoing system health

Adoption & Change Management

• Drive consistent adoption and effective use of Monday.com (and other tools) across teams through collaboration and influence
• Work closely with Labs team leads to support understanding, proper application, and regular usage of tools
• Develop training materials, documentation, and best practices to support enablement
• Monitor usage patterns, identify friction points, and proactively address adoption challenges

Optimization & Continuous Improvement

• Regularly evaluate how the Labs teams implementations of Monday.com are functioning in practice
• Identify and recommend enhancements based on team feedback, usage data, and evolving Labs needs
• Help ensure Monday.com continue to support Labs priorities as teams, workflows, and projects change

Project Management & Leadership Support

• Apply strong project management discipline to systems-related efforts, including planning, coordination, and communication
• Support additional Labs initiatives led by senior leadership as priorities shift
• Act as a reliable execution partner to the VP of Labs, helping translate strategic direction into well-supported operational practices

What Success Looks Like

• Labs teams consistently use shared systems in ways that support visibility, collaboration, and execution
• Labs leadership has confidence in system health, adoption, and scalability
• Monday.com workflows are well-maintained, intuitive, and aligned across Labs
• Salesforce integrations provide accurate, dependable insight into Labs work
• Time tracking through Toggl is widely adopted and applied consistently
• Teams feel supported and enabled by systems, not constrained by them

Essential Qualifications “What You’ll Need”:

• Expert or near-expert proficiency in monday.com (including workflow design, automation, dashboards, and system architecture)
• Expert or near-expert proficiency in Salesforce.com (administration, reporting, workflow automation, and cross-functional configuration)
• Strong working knowledge of systems integration and automation platforms such as Make (Integromat), Tray.io, or Zapier
• Demonstrated experience designing, implementing, and optimizing cross-platform workflows and data integrations
• Ability to translate business requirements into scalable, automated system solutions

THE GOOD STUFF!

We embrace diversity and inclusion and encourage our amazing team members at DemandScience to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy. Check this out!

• Paid time off
• Medical provided through HMO
• Life Insurance
• Peer-Appreciation Program
• Employee Referral Program
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Join a great organization that cares about employees!

DemandScience is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Find out more at https://demandscience.com/careers/#join-the-team