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Manager, SOC



Waterloo, ON, Canada
Posted on Wednesday, August 9, 2023

Manager, SOC

Waterloo, ON, Canada Req #528
Tuesday, August 8, 2023

About eSentire

eSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale.

The Team eSentire difference means enterprises are protected by the best in the business with a named Cyber Risk Advisor, 24/7 access to SOC Cyber Analysts, Elite Threat Hunters, and industry-leading threat intelligence research from eSentire’s Threat Response Unit (TRU). eSentire provides Managed Risk, Managed Detection and Response and Incident Response services. 

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.   

The Manager, SOC leads a team of SOC Analysts to support eSentire production operations. This role is the primary resource who leads, guides, and directs daily SOC operations. Lead process design, improvement, and best practices to support strategic goals and drive performance within the team.


This role will provide oversight to ensure that SOC team members are handling security events in a timely manner, including ensuring that team scheduling needs are aligned with the business. Evolve and maintain SOC processes with a focus on efficient design and practical application.


The Bottom Line – We are looking for someone who can run an operational team, with security depth leading people through a rapidly growing environment. Someone who will coach and mentor future leaders but has the practical skills to keep the team running and maintain day-to-day operations.



  • Lead the team on a daily basis in support of all designated SOC tasks
  • Accountable for overseeing, and reporting of SOC core KPIs
  • Responsible for recruiting, training, professional development, and retention efforts of SOC staff
  • Define and articulate needs around capacity planning for company growth to senior leadership
  • Identify and manage SOC operational risks to minimize their impact
  • Influence and improve upon existing processes through innovation and operational change
  • Provide information and tactical guidance to leadership during incidents
  • Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
  • Identify and escalate roadblocks that may introduce risk to security monitoring operations, services, and SLOs
  • Routinely engage with cross functional teams to evaluate SOC’s ability to meet stakeholder needs
  • Evaluate existing technical capabilities and systems and identify opportunities for improvement
  • Identify repetitive operational and security issues, and ensure they are minimalized
  • Advising team leads, operational leaders, and project teams
  • Driving best-in-class Security services within the Service Delivery Organization
  • Assist the Customer Success team with managing customer escalations and issues



  •      Analytical, critical thinking, and problem-solving skills
  •      Outstanding communication skills
  •      Self-motivator able to execute tasks
  •      Interpersonal and networking skills
  •      Decision making ability during critical situations
  •      Able to effectively communicate with and guide senior leadership and business partners
  •      Organization and planning skills
  •      Outstanding ability to multi-task and adapt to changing priorities and tasks
  •      Ability to work under stress and tight deadlines
  •      Ability to establish and maintain cross-functional and positive working relationships
  •      Strong understanding of cyber security and security operations


Minimum Qualifications

  • Experience leading a team
  • Five years of experience within a SOC environment
  • Demonstrated real world experience and proven success in leading a large group of cyber security/technical resources
  • Relevant Degree or Diploma in Information Technology/Security

Why a Career with eSentire?

Our Culture: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!

Growth Opportunities: At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become a part of our team. With growing operations internationally, there are many lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.

Employee Perks: We provide breakfast, snacks and refreshments (at our physical office locations in Waterloo, London, and Cork), flexible working hours and vacation, company-wide equity and bonus programs, subsidies for continuing education and health & wellness, and attractive compensation and benefits plans. We make it our obligation to the team to stay current with compensation trends in the tech field!

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

eSentire is committed to creating a fair work environment that is aligned with  the Accessibility for Ontarians with Disabilities Act (AODA). We guarantee equal treatment and provide opportunities regardless of race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these basis. If you have any accessibility requirements during the recruitment process, please reach out to our HR team at aoda@esentire.com and any accommodation needs will be addressed upon request.

Other details

  • Job Family Security - Internal
  • Pay Type Salary