Manager, SOC

The Manager, SOC leads a team of SOC Analysts to support eSentire production operations. This role is the primary resource who leads, guides, and directs daily SOC operations. Lead process design, improvement, and best practices to support strategic goals and drive performance within the team.

This role will provide oversight to ensure that SOC team members are handling security events in a timely manner, including ensuring that team scheduling needs are aligned with the business. Evolve and maintain SOC processes with a focus on efficient design and practical application.

The Bottom Line – We are looking for someone who can run an operational team, with security depth leading people through a rapidly growing environment. Someone who will coach and mentor future leaders but has the practical skills to keep the team running and maintain day-to-day operations.

Responsibilities

• Lead the team on a daily basis in support of all designated SOC tasks
• Accountable for overseeing, and reporting of SOC core KPIs
• Responsible for recruiting, training, professional development, and retention efforts of SOC staff
• Define and articulate needs around capacity planning for company growth to senior leadership
• Identify and manage SOC operational risks to minimize their impact
• Influence and improve upon existing processes through innovation and operational change
• Provide information and tactical guidance to leadership during incidents
• Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
• Identify and escalate roadblocks that may introduce risk to security monitoring operations, services, and SLOs
• Routinely engage with cross functional teams to evaluate SOC’s ability to meet stakeholder needs
• Evaluate existing technical capabilities and systems and identify opportunities for improvement
• Identify repetitive operational and security issues, and ensure they are minimalized
• Advising team leads, operational leaders, and project teams
• Driving best-in-class Security services within the Service Delivery Organization
• Assist the Customer Success team with managing customer escalations and issues

Requirements

•      Analytical, critical thinking, and problem-solving skills
•      Outstanding communication skills
•      Self-motivator able to execute tasks
•      Interpersonal and networking skills
•      Decision making ability during critical situations
•      Able to effectively communicate with and guide senior leadership and business partners
•      Organization and planning skills
•      Outstanding ability to multi-task and adapt to changing priorities and tasks
•      Ability to work under stress and tight deadlines
•      Ability to establish and maintain cross-functional and positive working relationships
•      Strong understanding of cyber security and security operations

Minimum Qualifications

• Experience leading a team
• Five years of experience within a SOC environment
• Demonstrated real world experience and proven success in leading a large group of cyber security/technical resources
• Relevant Degree or Diploma in Information Technology/Security