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IT Support Administrator/Engineer

Gambling.com

Gambling.com

IT, Customer Service
Charlotte, NC, USA
Posted on Dec 11, 2024

Gambling.com Group (Nasdaq: GAMB) is looking for exceptional talent interested in the fast-paced, fast-growth online sports betting and online gambling industry in the U.S. The Group operates a portfolio of websites -- including its flagship Gambling.com and sports betting brand Bookies.com, as well as a variety of state-specific websites such as NewYorkBets.com, BetArizona.com and BetOhio.com. These help consumers navigate legal online sports betting and gambling options with expert analysis, independent reviews, news, tips, odds comparisons and more.

With over half of U.S. states now offering legal, regulated sports betting, and plenty more poised to do so in 2023 and beyond, the North American market is expected to be the future of the global online gambling industry. The Group’s acquisitions of RotoWire.com and BonusFinder.com and media partnerships with Gannett and the McClatchy Company in the last 12 months have strengthened its position in North America and positioned the Group for significant growth.

As the first and only online gambling affiliate publicly traded in the U.S., the Group has won nearly every award in the gambling affiliate industry for sports and casino -- most recently winning SBC North America Sports Affiliate of the Year in 2023 -- and is a two-time winner of the prestigious EGR Global Affiliate of the Year award. The Group has a growing U.S. HQ in Charlotte, North Carolina, with offices in Madison, Wisconsin as well.

We seek a skilled and experienced IT Systems Administrator to join our team and play a critical role in maintaining and supporting our IT infrastructure. The ideal candidate will understand Windows and MAC operating systems, networking, and cloud technologies. They will be responsible for installing, configuring, and troubleshooting hardware and software and providing technical support to employees.

Responsibilities

  • Responsible for the maintenance, configuration, and reliable operation of computer systems, including laptops and mobile devices
  • Administration of software including Office 365, Onedrive, Slack, JIRA, Confluence, Google Suite, Sharepoint
  • User administration for a workforce of over 500 users in multiple international locations
  • Physical installation and support of IT assets for all locations
  • Management of incoming requests and issues via a helpdesk ticketing system
  • Maintaining and acquiring software licenses
  • Install and upgrade computer components and software and integrate automation processes
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Managing projects and drafting project plans for IT rollouts
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Stay up-to-date on the latest IT trends and technologies
  • Document IT procedures and policies
  • Train employees on new IT systems and software
  • Stay up-to-date on the latest IT trends and technologies
  • Document IT procedures and policies
  • Train employees on new IT systems and software
  • Equipment purchasing

Technical Requirements

  • Minimum one day in office per week
  • 2- 5 years of network administration, or system administration experience
  • System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
  • Working knowledge of Office 365, SSO, Azure AD, Intune, Microsoft Endpoint Manager, Kandji
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools

Perks & Benefits

  • Comprehensive Health Insurance
  • 401k match
  • Employee Stock Purchase Program
  • Flexible work environment and home office available
  • Lifestyle Spending Allowance
  • Access to courses for Personal and Career Development
  • All the hardware and software you need to be successful
  • Regular company events, activities, Spot Awards
  • Company Paid Volunteer Day