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Customer Support Intern (Paid Opportunity)

GAN Integrity

GAN Integrity

Customer Service
Boston, MA, USA
Posted on Wednesday, August 16, 2023

Do you want to enable the world’s largest brands to “do the right thing” while gaining invaluable tech and customer support experience? Do you thrive in a flexible and multicultural team environment? If yes, then we have an exciting opportunity for you on our Customer Success Team!

We have a paid internship opportunity for someone who is bright, energetic, and reliable to join our team as a Support Intern and play a vital role in assisting GAN’s Technical Support Team in addressing customer inquiries. This internship will provide you with hands-on experience in resolving various support tickets, ranging from simple troubleshooting tasks to collaborating with Product and Engineering teams to identify and address complex issues faced by our customers.

This internship will provide you with valuable exposure to the world of technical support and the chance to work alongside experienced professionals from various teams. If you're passionate about helping customers and eager to learn, apply now to embark on an enriching support internship journey with us!

Responsibilities

  • Collaborate with our experienced Customer Support Team to troubleshoot and resolve customer problems efficiently.
  • Identify patterns or trends in customer issues and suggest improvements to enhance overall customer experience.
  • Collaborate with cross-functional teams, including Product and Engineering, to advocate for customers' needs and provide feedback for continuous product improvement.

Requirements

  • Currently pursuing a bachelor's degree (BS/BA) with a strong interest in customer support, communications, or a related field.
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
  • Strong problem-solving abilities, with keen attention to detail and a determination to find solutions.
  • Ability to work well in a team-oriented environment and collaborate effectively with colleagues from various departments.
  • Familiarity with web-based services and an eagerness to learn about browser developer tools.
  • Tech-savvy and adaptable to learning new software or tools used in customer support.
  • You are able to work an average of 20 hours a week. These hours can be flexible in order to accommodate school commitments and class schedules.

About us

Founded by a Danish human rights activist in 2004; today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London.

GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Edison Ventures and Aquiline Capital Partners.

GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands such as Live Nation, Rolls-Royce, and Dyson to help them better manage their compliance activities all in one place. Read more at www.ganintegrity.com.

GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information.

We are conducting interviews on an ongoing basis, therefore we encourage you to send your application as soon as possible.