GAN’s Customer Support Team supports our platform users, including managing, resolving, and preventing problems by providing consistent, high-level technical expertise and customer service.

As our new Customer Support Specialist, you will assist our users, troubleshoot issues, and find creative solutions to complex, technical problems. You will be trained on GAN’s advanced cloud platform, learn about SaaS platforms, work on cutting-edge integrated compliance management solutions, and collaborate closely with our Product, Engineering, and Customer Success Teams.

Responsibilities include

• Provide high-level technical support and customer service via ticketing and video calls.
• Analyze technical issues to establish root causes, work to resolve support cases with customers, and escalate to engineers as needed.
• Manage end-to-end resolution of issues that vary from complex workflow management systems down to fundamental login issues.
• Collaborate across teams to ensure issues are resolved as timely and effectively as possible.
• Identify gaps in resources and documentation to support future issue deflection.
• Support customer demos and RFPs.
• Build rapport with clients, end users, and co-workers.

Requirements

• 2+ years experience providing hands-on customer-facing support, with an emphasis on technical, product, and/or engineering support (web-based platforms preferred)
• Understanding of root cause analysis, web-based services, and browser developer tools
• Basic experience with APIs (POST, PATCH), Flat Files, and SFTP servers
• An understanding of conditional statements & Boolean logic is a plus
• Experience with business intelligence tools and Excel is a plus
• Thorough technical knowledge and comfortable handling various operating systems (Windows, OS X, and Android)
• Experience with ticketing and bug-tracking systems (we use Zendesk and Jira)
• Strong customer service, prioritization, multitasking, and communication skills
• Excellent analytical, organizational, interpersonal, and teamwork skills
• Passionate about staying at the forefront of an ever-evolving technology landscape
• A Bachelor’s Degree
• You
  • Act with integrity, and when you see wrongdoing, you speak up.
  • Are always learning, improving, and approaching every day with energy and enthusiasm.
  • Like to take ownership of your work and when you provide input and feedback; it's constructive, positive, and aimed at productively resolving challenges.

What we offer

• Competitive salary.
• Excellent growth opportunities.
• Flexible working hours, hybrid work set-up.
• Opportunity to contribute to a truly important cause - building an ethical and compliant business space around the globe.
• A real impact on the company’s growth and evolution.
• Great office space and central location in the heart of Copenhagen near Kongens Have.
• Social activities including workout sessions, book clubs, movie nights, DHL runs, Friday bars, office parties, and much, much more.
• Amazing lunch, soft drinks, fruit, snacks, and great coffee.

About us

Founded by a Danish human rights activist in 2004, today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London.

GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax and Aquiline Capital Partners.

GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands, such as Live Nation, Rolls-Royce, and Barrick, to help them better manage their compliance activities all in one place. Read more at www.ganintegrity.com

GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information.

We are conducting interviews on an ongoing basis; therefore, we encourage you to send your application as soon as possible.