We’re a fast-growing, PE-backed enterprise SaaS company serving global organizations, with a focus on integrity, compliance, risk, and ESG. Our platform enables Chief Compliance Officers, IT leaders, and risk teams to build resilient and transparent organizations.

As we scale our enterprise customer base, we’re seeking a senior, customer-facing Technical Account Manager (TAM) to ensure our most strategic customers successfully deploy, operate, and scale our SaaS platform. The TAM is a trusted technical advisor post-sale, owning platform health, technical adoption, and risk mitigation across a named portfolio of enterprise accounts.

This role sits at the intersection of Customer Success, Support, Product, Engineering, and Sales, and is critical to driving customer trust, renewal confidence, and long-term value realization.

Core Responsibilities

Technical Ownership & Customer Success

• Own the technical success of assigned enterprise accounts from onboarding through renewal.
• Serve as the primary technical point of contact for customer IT, security, and engineering stakeholders.
• Ensure customers achieve rapid and sustained time-to-value from the platform.
• Maintain a deep understanding of each customer’s architecture, integrations, and technical objectives.
  

Tactical Responsibilities (Execution & Reliability)

• Lead technical onboarding, environment setup, and complex integrations (APIs, SSO, data pipelines, security controls).
• Proactively monitor platform health, performance, and usage patterns to identify risks before they impact customers.
• Coordinate incident response, escalations, and root-cause analysis with Support and Engineering.
• Provide hands-on guidance for platform configuration, optimization, and best practices.
• Document customer architectures, configurations, dependencies, and technical decisions.
• Ensure technical readiness for upgrades, new features, and platform changes.
  

Strategic Responsibilities (Advisory & Value Creation)

• Act as a long-term technical advisor aligned to the customer’s architecture, roadmap, and maturity level.
• Identify and mitigate technical risks to adoption, renewal, and expansion.
• Partner with Customer Success to support business outcomes, success plans, and executive relationships.
• Enable renewal and expansion motions by validating technical feasibility and advanced use cases.
• Influence internal product and engineering roadmaps through structured, actionable customer feedback.

Cross-Functional Collaboration

• Partner closely with Customer Success Managers to align technical execution with business outcomes.
• Support Sales Account Managers during renewals and expansions with technical credibility and solution validation.
• Work with Product and Engineering to escalate issues, prioritize fixes, and represent customer needs.
• Coordinate with Support to ensure high-severity and recurring issues are resolved efficiently and permanently.

Success Metrics

• Time-to-value and successful completion of technical onboarding.
• Reduction in technical escalations and recurring incidents.
• Depth of platform adoption and feature utilization.
• Renewal and expansion success through proactive technical risk reduction.
• Customer satisfaction, trust, and engagement with technical stakeholders.
  
  

Qualifications & Experience

• 5–10+ years of experience in technical post-sales, customer engineering, or solutions roles within B2B enterprise SaaS.
• Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts.
• Experience supporting large enterprise customers in complex, multi-system environments.
• Ability to translate technical concepts into clear business impact for non-technical stakeholders.
• Comfortable operating in ambiguous, high-accountability, customer-facing environments.

• Experience supporting regulated industries (financial services, healthcare, government, GRC) is a plus.
• Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer.
• Familiarity with enterprise compliance, security, or risk management platforms.

What we offer

• A competitive salary that reflects your skills and experience.
• Flexible working hours and the freedom to work fully remotely, while staying aligned with East Coast time.
  
• The chance to be part of something meaningful - helping to build an ethical and compliant business space around the globe.
• An opportunity to make a real, lasting impact on a rapidly growing company.

About us

Founded by a Danish human rights activist in 2004, today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers across the US, UK, and Denmark.

GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax and Aquiline Capital Partners. GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands, such as Live Nation and Barrick, to help them better manage their compliance activities all in one place. Read more at www.ganintegrity.com.

GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

At this time, GAN Integrity is unable to offer visa sponsorship, visa transfers, or relocation support for this role. Applicants must possess current and valid authorization to work in the country where they reside at the time of application.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information.

We conduct interviews on an ongoing basis; therefore, we encourage you to submit your application as soon as possible.