We’re a fast-growing, PE-backed enterprise SaaS company serving global organizations, with a focus on integrity, compliance, risk, and ESG. Our platform enables Chief Compliance Officers and risk leaders to build resilient and transparent organizations.

We are seeking a Director of Customer Success to lead and grow strategic enterprise accounts within our Governance, Risk, and Compliance (GRC) platform. This individual will own executive-level relationships, drive measurable business outcomes, and ensure high retention and expansion across complex global organizations.

This is a strategic role designed for an experienced Customer Success professional who understands enterprise SaaS, large-scale compliance programs, and the operational realities of GRC, third-party risk management (TPRM), and ethics & compliance environments. The ideal candidate combines executive presence, operational rigor, and commercial acumen.

Responsibilities

Strategic Account Ownership

• Serve as the primary post-sale strategic partner for a portfolio of enterprise accounts (Fortune 1000 / global organizations).
• Build trusted-advisor relationships with CCOs, CROs, and Heads of Compliance, Risk, and Procurement.
• Develop and execute multi-year account success plans aligned to client risk posture, regulatory obligations, and digital transformation priorities.
• Lead Executive Business Reviews (QBRs/EBRs) focused on measurable outcomes and ROI realization.

Customer Retention & Expansion

• Own and maintain Gross Revenue Retention (GRR) > 95% across the customer base.
• Contribute directly to strong Net Revenue Retention (NRR) through upsell and expansion motions in partnership with Account Management.
• Identify and drive expansion opportunities across modules (e.g., TPRM, ethics & compliance, policy management, risk intelligence).
• Partner closely with Sales on upsell and cross-sell strategy.
• Proactively mitigate churn risk and drive measurable improvements in customer adoption and engagement.

Value Realization & Adoption

• Ensure clients achieve measurable outcomes such as:
  • Improved third-party risk coverage
  • Reduced assessment cycle times
  • Stronger regulatory audit readiness
  • Increased program maturity across ethics and compliance
  • Drive product adoption across global business units.
  • Translate platform capabilities into operational impact.

Executive Engagement & Governance

• Engage C-level stakeholders and board-level audiences.
• Facilitate steering committees and governance cadences.
• Translate product roadmap into client-relevant strategic narratives.
• Act as the voice of the customer internally.

Cross-Functional Leadership

• Coordinate across Product, Support, Professional Services, and Sales.
• Ensure seamless implementation-to-adoption transition.
• Escalate and resolve complex enterprise issues.
• Influence roadmap prioritization based on enterprise client needs.

Team Leadership & Organizational Development

• Lead, mentor, and scale a high-performing Customer Success organization.
• Set clear performance expectations tied to retention, expansion, adoption, and customer outcomes.

• Develop leadership bench strength, succession planning, and career pathing within the CS team.

Requirements

• 8+ years of consultative, results-driven experience managing and expanding enterprise SaaS accounts (legal/compliance industry experience preferred).
• Proven track record of retaining and growing enterprise customers in complex, multi-stakeholder environments.
• Direct experience supporting GRC, TPRM, or Ethics & Compliance software platforms.
• Demonstrated success managing high-value accounts and closing expansion opportunities.
• Strong pipeline management and revenue forecasting capabilities.
• Ability to successfully engage C-level stakeholders (CCO, CRO, CIO, Procurement).
• Deep understanding of regulatory environments (e.g., FCPA, UK Bribery Act, DORA, GDPR, SOX, ESG requirements).
• Highly organized, detail-oriented, and strategic mindset, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Comfortable with Salesforce, G-Suite, web conferencing platforms, and reporting/dashboard tools.
• Experience within PE-backed SaaS environments.
• Familiarity with enterprise compliance operating models.
• Background in risk consulting or compliance advisory is a plus
• MBA or equivalent advanced degree.
• Willingness to travel as needed.

What we offer

• A competitive salary that reflects your skills and experience.
• Flexible working hours and the freedom to work fully remotely.
• The chance to be part of something meaningful - helping to build an ethical and compliant business space around the globe.
• An opportunity to make a real, lasting impact on a rapidly growing company.

About us

Founded by a Danish human rights activist in 2004, today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London. GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax and Aquiline Capital Partners. GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands, such as Live Nation and Barrick, to help them better manage their compliance activities all in one place. Read more at www.ganintegrity.com.

GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information.

At this time, GAN Integrity is unable to offer visa sponsorship, visa transfers, or relocation support for this role. Applicants must possess current and valid authorization to work in the country where they reside at the time of application.

We conduct interviews on an ongoing basis; therefore, we encourage you to submit your application as soon as possible.