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Risk Team Manager



Farnborough, UK
Posted on Friday, August 11, 2023

Risk Team Manager

We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.

GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons. This is all designed to help kids and teens build good money habits that will last a lifetime.

The Risk team plays a vital role in helping GoHenry to play its part in fighting financial crime in the UK and the US by reducing the risk of the business being misused for criminal purposes, such as money laundering, terrorist financing, sanctions avoidance, and fraud.

Reporting to the Financial Crime Intelligence Manager, the Risk Team’s Manager’s priority will be ensuring that the Risk team operates effectively and its team members are provided with support and guidance.

We are looking for an experienced and self-driven Risk Team Manager as the primary focus of this role is effective team leadership and management, fostering a collaborative and results-driven environment, and ensuring the successful execution of GoHenry’s risk management strategies. The ideal candidate will need to be adept at leading people, be able to keep the team engaged through change as well as spot emerging problems and deal with them swiftly. They like to take on responsibility, be comfortable making decisions, and know when to escalate matters quickly.

This role is based in our Farnborough office and requires a minimum of 3 days a week working in the office.

Working hours: Monday to Friday 9:00 to 17:30 with the flexibility to work different hours and weekends as and when needed as our Risk team operates 7 days a week.

Responsibilities include but are not limited to:

Team Leadership and Management:

  • Lead, motivate, and manage a team of risk analysts, assistants, and specialists.
  • Set clear performance expectations, objectives, and goals for team members.
  • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to the team.
  • Foster a positive and inclusive team culture, encouraging professional and personal development and growth.

Risk Operations Management:

  • Oversee the day-to-day operations of the risk team, including workload distribution, task prioritisation, and resource allocation.
  • Monitor and assess the effectiveness of risk mitigation strategies and initiatives.
  • Identify emerging risks and propose proactive measures to mitigate them.
  • Ensure alignment of team objectives with overall company goals and risk management priorities.
  • Develop and maintain key performance indicators (KPIs) to measure the effectiveness of risk management efforts.
  • Identify areas for process improvement within the risk management function and drive initiatives to enhance operational efficiency.
  • Collaborate with our other Operations teams to deliver great customer outcomes.
  • Stay informed about industry best practices and emerging trends in risk management.


  • Produce regular reports summarising Team performance and our financial crime risks e.g. levels of chargebacks, eKYC performance, work backlogs, SARs, MID performance, PEPs.
  • Ensure that we meet the requirements of our issuing bank and other partners in respect of managing financial crime risks, producing monthly/quarterly/annual returns, and handling general queries.
  • Attend the weekly Ops Management Meeting ready with any relevant reporting & trend knowledge to share with the wider Ops Teams/Managers.

What we’re looking for

You tick each of our Risk Team Manager-must-haves:

  • Proven experience managing a team
  • Excellent Problem solving and analytical skills.
  • Ability to work collaboratively and build positive relationships across departments.
  • Strong organisational skills and attention to detail.

Nice to haves:

  • A degree in a relevant discipline
  • Experience in the Finance or payments industries

As a person, you are a self-starter who is motivated to kick start their own projects, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.

What we’re offering

  • Competitive salary
  • goFlex - flexible working that lets you choose how (& where) you work best (Office / Home a mix of both) after completion of the training period
  • Workplace pension scheme
  • 33 days of holiday (including public hols).
  • Your birthday day off
  • Family-friendly leave policies
  • Flu Jab
  • Death in service – 4x your annual salary from month 1
  • Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
  • Paternity leave – 4 weeks full pay after probation
  • Westfield Cash Health Plan* (for you and your children)
    • £100 pa* towards Physiotherapy, Acupuncture, Osteopathy, Homeopathy And Chiropractic Treatment can be used as any, one or a combination of treatments you or your dependent children
    • £100 pa* towards Acupressure, Allergy Testing/Food Intolerance Testing, Aromatherapy, Hypnotherapy, Indian Head Massage, Nutritional Therapy, Reflexology, Reiki And Sports Massage. Can be used as any, one or a combination of treatments
    • For you and you dependent children
      • £150 pa* optical fees each
      • £375 pa* consultation fees each
      • £100 pa* dental fees each
  • Westfield surgery plan after 3 years’ service
  • Westfield Rewards (receive discounts at over 600 retailers)
  • Mental health platform – Open up
  • Calm – the No.1 app for sleep and meditation
  • 5 days annual leave carry over
  • Cycle-to-work scheme
  • Training opportunities to further develop your craft
  • Choose your own equipment

We’re proud to say...

  • We help over two million members improve their money skills every single day.
  • We’re one of Tech Track’s top 50 fastest growing UK companies.
  • We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
  • We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
  • Our kids and parents have donated over £200,000 of their own money to NSPCC via their GoHenry accounts
  • We won the Kids' Cards category of Finder's Customer Satisfaction Awards 2022

But we’re still growing, and that’s why we need you.

GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

If GoHenry sounds like a place you’d like to be, please apply using the link below.