Investment Operations Team Leader
📍100% Office based (Farnborough) 💰£32,000 + Benefits + flex to work from home 2 days a week after probation.
Hello, we’re GoHenry.
Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind. We employ over 300 people across the UK and US.
What part will you play?
A vital one! As an Investment Operations Team Leader, you will be working closely to manage the day to day of the internal teams, liaising with external partners, and customers to provide outstanding levels of service. You will mentor and support the team to do the same. The aim is to support our financial education features and contribute to our goal of providing financial literacy for future generations.
Our investment Ops team is based in Farnborough, Hampshire, and operates 8am-6pm, 5 days per week.
This is a permanent full-time role (37.5 hours a week) working Monday-Friday 9am-5:30pm. Flexibility will be required to work different hours as and when needed by the successful candidate to ensure the best level of service is provided to our GoHenry members.
Once probation has been successfully completed, we can look to support working from home a maximum of 2 days a week.
How we will support you:
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence.
After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.
What you need to join with:
- Experience supervising a team, ideally in a contact centre environment.
- Experience within a regulated environment, preferably working to FCA guidelines.
- Confident in preparing reports and documents using computer software such as Microsoft or Google Suite.
- You’re a confident and approcable people person with strong communication skills allowing you to use diplomacy and sensitivity wherever needed.
- You’re someone who can keep calm in a crisis and use your problem-solving skills to assess a situation and identify possible solutions.
- Someone who can keep calm in a crisis.
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.
Want to know more about GoHenry, the team, and our benefits?