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Financial Crime Manager



Accounting & Finance
Farnborough, UK
Posted on Wednesday, January 17, 2024

GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns.

Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.

We are seeking a highly skilled Financial Crime Manager to lead and supervise our exceptional Risk team. This role is all about inspiring and empowering our team to excel in a collaborative and results-driven environment while ensuring the effective implementation of GoHenry's risk management strategies. The right candidate will possess outstanding leadership abilities, capable of guiding the team through any challenges that may arise. Their ability to identify emerging issues swiftly and initiate action sets them apart. They thrive on taking ownership, making informed decisions, and escalating matters promptly.

This is a position that offers permanent, full-time employment for a total of 37.5 hours per week. The successful candidate will be expected to demonstrate flexibility in their work schedule, being available to work different hours as needed. This level of flexibility will ensure that our GoHenry members receive the highest level of service at all times. Once you have successfully completed your probation period, we would be happy to offer the option of working from home for up to 2 days per week.

What you’ll do:

Working under the guidance of the VP of Operations. This team plays a critical role in safeguarding our business against financial crime in both the UK and US. By proactively minimizing the risk of misuse, including activities like money laundering, terrorist financing, sanctions avoidance, and fraud, you will contribute to maintaining a secure platform for our customers.

Responsibilities will include but are not limited to:

  • Lead, inspire, and manage a vibrant team of risk analysts, assistants, and specialists by setting clear performance expectations and objectives through regular one-on-one meetings and performance reviews, offering valuable feedback and guidance along the way.
  • Monitor and validate the effectiveness of our risk mitigation strategies, risk rules, and initiatives by developing and maintaining Key Performance Indicators (KPIs). Measuring how well our risk management efforts are working, ensuring we are always on top of potential risks.
  • Excel at comprehending complex issues, foreseeing potential challenges, and delivering proactive, concrete remedies to mitigate any adverse effects.
  • Ensure alignment of team objectives with overall company goals and risk management priorities.
  • Stay up-to-date with the latest industry best practices and emerging trends in risk management and share your expertise with the wider teams to guarantee an ingrained risk mitigation approach for all feature developments.
  • Produce periodic reports providing a concise overview of the Team's performance, and our financial crime risks - including chargeback levels, eKYC performance, work backlogs, SARs, MID performance, and PEPs.
  • Ensure compliance with our issuing bank and other partners' requirements concerning financial crime risk management, generation of monthly/quarterly/annual reports, and resolution of general inquiries.
  • Be prepared to bring your expertise to the weekly Ops Management Meeting and share any valuable insights and trends with the entire Ops Teams/Managers. Show off your knowledge and help drive success!

What we’re looking for

  • Proven track record of successfully managing a financial crime operation within a payments-regulated organisation
  • Experience with different fraud monitoring systems (vendor or in-house), demonstrating a strong knowledge of effectively integrating and implementing them within an organisation.
  • Excellent understanding and awareness of regulatory mandates within AML / Fraud / Compliance.
  • Ability to work collaboratively and build positive relationships across departments.
  • Excellent organisational and problem-solving skills with keen attention to detail, and analytical approach.

Bonus experience

  • A degree in a relevant field.
  • Experience in utilizing project management practices and a strong understanding of business analytics tools, such as JIRA or Confluence.
  • Expertise in grasping and executing control frameworks with finesse.

What’s in it for you:

All the essentials you would expect including a workplace pension plan, 30 days of holiday (including all but 3 public holidays), and a cash health plan.

We also provide:

  • An excellent Induction and onboarding program with ongoing learning and development throughout your career
  • A performance-related reward scheme ranging from £500 to £1,000 every 6 months
  • Physical and Mental Wellbeing support and platforms for you and your family
  • Breakfast and snacks every day
  • Great company events local and abroad!
  • Enhanced Maternity and Paternity leave
  • Salary Sacrifice options
  • Your Birthday Day off
  • Westfield rewards
  • 5 days annual leave carry-over

We’re proud to say...

  • We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023
  • We’re one of Tech Track’s top 50 fastest-growing UK companies.
  • We won Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023.
  • We won the Tech for Good award at the Better Society Awards 2023
  • Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts

But we’re still growing, and that’s why we need you.

GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

If GoHenry sounds like a place you’d like to be, please apply using the link.