Job Summary

The Engagement Specialist plays a key role in supporting patient onboarding and engagement for HRS’s remote patient monitoring and telehealth solutions. In this role, you will work directly with patients and internal teams to ensure successful device installations, education, and early adoption of HRS products. You will serve as a frontline representative of HRS, delivering a high quality, patient first experience while supporting operational workflows and contributing to overall program success.

Key Responsibilities

• Serve as a primary point of contact for patients during onboarding and device installation.
• Educate patients on the use of HRS hardware and software through phone based installations.
• Communicate with clients and internal teams via email and internal systems regarding installations and related inquiries.
• Deliver a consistent, compassionate, and professional experience aligned with HRS standards.
• Develop a strong working knowledge of HRS products, workflows, and best practices.
• Document all patient and client interactions accurately to ensure continuity and quality of service.
• Use internal tools and systems to manage workflow, track installations, and monitor follow ups.
• Complete administrative and operational tasks to ensure accurate tracking of orders, installations, and returns.
• Identify issues and escalate appropriately to ensure timely resolution.
• Collaborate cross functionally with Product, Logistics, Operations, Sales, and Client teams.
• Contribute to team goals related to engagement, efficiency, and customer experience.

Requirements

• 1 to 2 years of experience in customer support, patient engagement, call center operations, or a related role.
• Strong verbal and written communication skills.
• Ability to communicate with empathy, patience, and professionalism.
• Strong organizational and time management skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Service oriented mindset with a strong focus on patient experience.
• Comfort working in a fast paced, team oriented environment.
• Proficiency with Microsoft Office tools and willingness to learn new systems.

Work Schedule and Availability

• This role requires flexibility to work shifts between 9:00 AM and 9:00 PM ET, Monday through Friday. Assigned shifts may include 9:00 AM to 6:00 PM, 10:00 AM to 7:00 PM, or 12:00 PM to 9:00 PM. Specific shift assignments will be determined based on business needs and may change over time.

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience working in a healthcare or clinical setting.
• Familiarity with customer support platforms such as Zendesk.
• Intermediate Excel skills or willingness to learn.

What We Offer

• Competitive salary commensurate with experience.
• Flexible work environment.
• 100% paid medical plan.
• Paid parental leave.
• Medical, dental, vision, disability, and life insurance options.
• Flexible spending and commuter benefits.
• 401(k) savings plan with company match.
• Company sponsored events and team activities.
• Opportunity to work with a collaborative, mission driven team.

About HRS

For over a decade, HRS has been at the forefront of the Remote Patient Monitoring landscape, delivering proven clinical and financial outcomes that have positively impacted over a million patients. Recognized as a leader in RPM since 2020, HRS has earned top rankings and industry recognition, including multiple KLAS awards for excellence in remote patient monitoring.

Our mission is to put patients first by enabling care at home through clinically effective, scalable remote care solutions. By combining patient-centric technology, seamless logistics, and actionable insights, we empower healthcare organizations to deliver high-quality care across the full continuum.

Our vision is to redefine healthcare delivery by enabling remote, home-based care for every condition and every patient—improving outcomes, lowering costs, and simplifying care transitions for providers and patients alike.

Equal Opportunity Employer Statement

HRS celebrates and supports diversity and is committed to creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics.