Senior Manager, Client Strategy
Health Recovery Solutions
Job Summary
The Senior Manager, Client Strategy is a member of HRS’s Client Strategy team and serves as a strategic partner to enterprise healthcare clients across the full customer lifecycle. In this role, you will work closely with clients to establish, grow, and optimize telehealth and remote patient monitoring programs that expand access to care and improve clinical and financial outcomes.
You will act as the primary owner of assigned enterprise accounts, driving renewals, program expansion, and net revenue retention while building trusted relationships with executive, clinical, and operational stakeholders.
Key Responsibilities
- Serve as the primary point of contact for assigned enterprise client accounts
- Own and manage client relationships across the full lifecycle, from implementation through renewal and expansion
- Drive client growth, program expansion, and renewals
- Lead and facilitate business reviews and ongoing strategic communications
- Provide in-person and virtual training on HRS solutions, workflows, and best practices
- Collaborate cross-functionally to advocate for client needs and resolve issues
- Develop a deep understanding of client clinical workflows and operational models
- Track customer goals, metrics, and outcomes to demonstrate program impact
- Partner with clients on ROI and business insights using HRS reporting tools
- Proactively identify upsell and expansion opportunities
- Create and maintain documentation including implementation plans, meeting recaps, and client-facing materials
- Travel as needed for in-person client meetings and implementations
Requirements
- 5–7 years of experience in account management, customer success, or a related role in enterprise healthcare
- Strong verbal and written communication skills across phone, email, presentations, and in-person settings
- Ability to communicate effectively with stakeholders at all levels, including C-suite executives and clinicians
- Proven ability to work independently while managing complex client relationships
- Strong organizational skills with the ability to adapt quickly and prioritize effectively
- Service-oriented, results-driven, and client-focused mindset
- Ability to manage client expectations and inspire confidence
- Comfortable working cross-functionally with Sales, Product, Clinical, and Operations teams
- Experience meeting sales-driven KPIs related to renewals and growth
- Passion for healthcare innovation and improving patient outcomes
- High attention to detail
- Willingness to travel up to 25% of the time for client meetings and implementations
- Comfort with Salesforce and Microsoft Office Suite
What We Offer
- Competitive salary commensurate with experience
- Flexible hours and work environment
- 100% paid medical plan
- 12 weeks paid parental leave
- Medical, dental, vision, disability, and life insurance options
- Flexible spending accounts and commuter benefits
- 401(k) savings plan with company match
- Company-sponsored events and team activities
- The opportunity to work with a collaborative, mission-driven team shaping the future of healthcare
About HRS
For over a decade, HRS has been at the forefront of the Remote Patient Monitoring landscape, delivering proven clinical and financial outcomes that have positively impacted over a million patients. Recognized as a leader in RPM since 2020, HRS has earned top rankings and industry recognition, including multiple KLAS awards for excellence in remote patient monitoring.
Our mission is to put patients first by enabling care at home through clinically effective, scalable remote care solutions. By combining patient-centric technology, seamless logistics, and actionable insights, we empower healthcare organizations to deliver high-quality care across the full continuum.
Our vision is to redefine healthcare delivery by enabling remote, home-based care for every condition and every patient—improving outcomes, lowering costs, and simplifying care transitions for providers and patients alike.
Equal Opportunity Employer Statement
HRS celebrates and supports diversity and is committed to creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics.