About Mappedin

Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. Built for scale and trusted by the world's biggest brands, our AI-powered tools make indoor mapping fast, flexible, and easy to integrate—powering indoor experiences at top destinations worldwide.

With billions of square feet mapped across 57 countries, Mappedin helps make public spaces easier to explore, simpler to manage, and safer for every visitor.

The Role

Every product experience Mappedin delivers starts with a digital understanding of a physical space. This role is responsible for making that foundation stronger.

We're looking for a Senior Product Manager to lead the evolution of Mappedin's core platform capabilities—including mapping, positioning, spatial data, and the foundational services that power experiences across our platform.

This is not a maintenance role.

We're looking for someone who enjoys solving complex systems problems, identifying patterns across customers and use cases, and turning those insights into scalable product capabilities that can be used again and again.

You'll work closely with Engineering, Product, Customer Success, and customers to improve the reliability, flexibility, and usability of the platform that powers everything Mappedin builds.

This role sits at the intersection of product strategy, technical systems, customer reality, and long-term platform thinking.

What You'll Do

Core Platform Strategy & Roadmap (30%)

• Own the vision, roadmap, and prioritization for key platform capabilities

• Partner with Engineering and Product leadership to define long-term direction and short-term priorities

• Balance customer needs, technical investments, scalability, and business impact

• Define success metrics and evaluate outcomes over time

Platform Reliability & Productization (30%)

• Identify opportunities to improve consistency, performance, usability, and reliability across platform capabilities

• Partner closely with Engineering to evolve foundational systems that support multiple products and customer environments

• Help transform recurring customer needs into reusable capabilities rather than one-off solutions

• Drive product decisions that strengthen the platform over time

Customer & Field Insight (20%)

• Engage directly with customers, implementation teams, and internal stakeholders to understand real-world usage

• Identify patterns across industries, venues, and customer environments

• Translate feedback and observations into product direction

• Stay close to how products are actually being used rather than relying solely on internal assumptions

Cross-Functional Leadership (20%)

• Coordinate across Product, Engineering, Customer Success, Partnerships, and Go-To-Market teams

• Communicate priorities, trade-offs, and technical concepts clearly to diverse audiences

• Facilitate alignment across stakeholders with different perspectives and objectives

• Help teams make informed decisions about where to invest and why

What We're Looking For

• 5+ years of Product Management experience in software or technology companies

• Experience working on platform products, technical systems, infrastructure, developer tools, APIs, data products, or similarly complex systems

• Strong product judgment and demonstrated ability to prioritize effectively

• Comfort operating in environments where complexity and ambiguity are common

• Experience partnering closely with engineers on technically sophisticated products

• Strong communication skills and ability to translate technical concepts into business outcomes

• Demonstrated ability to identify patterns across customer requests and build scalable solutions

• Track record of making decisions based on evidence, customer reality, and measurable outcomes

Nice to Have

• Experience with mapping, GIS, spatial technologies, positioning systems, location intelligence, or related domains

• Experience building products used by developers, partners, or technical customers

• Experience with APIs, SDKs, data platforms, or integration-heavy products

• Experience applying AI technologies within software products or workflows

This Role Is Probably Not for You If

• You prefer focusing primarily on user interface features rather than underlying systems

• You struggle to balance short-term customer requests with long-term platform investments

• You rely on certainty before making decisions

• You prefer highly structured environments where priorities rarely change

• You need extensive direction before taking ownership

• You find technical complexity more frustrating than interesting

The Team

You'll join a product organization working closely with Engineering, Design, Customer Success, and Go-To-Market teams to solve challenging problems for customers around the world.

The culture is collaborative, low ego, and highly accountable. We value people who are curious, practical, thoughtful, and willing to challenge assumptions in pursuit of better outcomes.

Behind the Scenes

We move quickly and adapt as customer needs evolve.

That means the exact challenges you're working on six months from now may not be the same as the ones you're tackling today. What won't change is the opportunity to solve meaningful technical problems, influence foundational product decisions, and help shape the future of a growing platform.

We believe in being transparent about how we hire. We use artificial intelligence (AI) tools to help record interviews and create notes for us to review later. Every application and interview is still reviewed by our People Operations team, and all hiring decisions are made by people—not AI.

We welcome applications from people with disabilities. We provide reasonable accommodations for candidates upon request throughout the recruitment process.

What's In It For You

• Competitive compensation: $160,000 - $200,000

• 20 days of paid vacation starting on day one

• Comprehensive health benefits

• Meaningful ownership and influence over foundational platform capabilities

• Opportunity to solve complex technical problems with real-world impact

• A team of bar raisers with low ego and high ownership