About Mappedin

Mappedin is the platform for digital indoor mapping. The company transforms building floor plans and spatial data into dynamic digital maps that power navigation, operations, analytics, and safety across complex environments. Mappedin’s platform has mapped more than 10 billion square feet of indoor space across 86 countries, supporting destinations including Simon Property Group malls, Los Angeles International Airport, Major League Baseball stadiums, and Hudson Yards.

Who your are and what you'll do

Mappedin's delivery model spans a spectrum: FDEs who go in, build, train, and leave behind apps; and standard configuration-and-deployment work. As signed contracts grow, every program needs project management coverage and the most complex ones need a different breadth of experience. The right candidate for this role is someone who can both run the program and use AI tools to build alongside it. The Senior Program Manager exists to deliver complex customer programs on time, on scope, and at reference quality, while ensuring no signed contract goes without PM coverage.

Responsibilities

• Program Ownership & Implementation Coverage. Serve as the single accountable owner for assigned complex customer programs from kickoff through go-live and into early operation — owning scope, schedule, risk, and the customer relationship at the program level. In parallel, ensure PM coverage extends across all signed contracts, stepping in to backstop standard implementations that lack a dedicated owner so nothing runs unmanaged. Hold the line on delivery while keeping customers informed, aligned, and confident.

• Coordination Across FDE and Implementation Workstreams. Sequence and orchestrate work across FDE-led technical workstreams (build, train, leave-behind), Implementation Project Manager-led configuration and deployment, engineering dependencies, and customer-side teams. The seam between FDE work and standard implementation is the role's job — including the gray zone where "customization" is really an implementation detail rather than a net-new product. Ensure nothing falls between the two.

• AI-Assisted Building. Use AI tools to build apps, prototypes, and integrations directly — not just coordinate others who do. Stand up a proof-of-concept platform app, unblock a stalled workstream with a working prototype, or accelerate an FDE deliverable when speed matters. This is a force multiplier on the role: the program leader who can also produce working artifacts with AI tooling closes gaps that would otherwise wait on engineering capacity. Comfort moving from a customer requirement to a functioning AI-built app is a core expectation, not a nice-to-have.

• Technical Fluency at the Program Level. Hold substantive conversations with FDEs, engineering, and the customer's technical teams. Understand integration architectures, data flows, platform app patterns, and deployment stages deeply enough to identify risk, sequence dependencies, and translate technical reality into program-level decisions. Expected to make FDE work succeed inside the program — and, where AI tooling allows, to jump in and build rather than wait — while recognizing when a workstream is a one-off POC vs. a repeatable, productizable pattern.

• Customer Relationship & Stakeholder Management. Run the customer relationship for owned programs — executive sponsors, day-to-day stakeholders, technical counterparts. Manage expectations, surface and resolve issues early, and build the trust that carries the program through the inevitable hard moments of a complex implementation.

• Handoff to Customer Success. Drive a clean, well-documented handoff to Customer Success at the right moment — typically after stable operation post go-live. Ensure the CSM inherits a customer with context intact, success criteria defined, and adoption trajectory established.

• Practice & Routing Development. This is a new role at Mappedin. Document the program management approach, codify what makes implementations succeed, and define the routing rules for which signed contracts the SPM owns directly, which run through standard implementation, and which are FDE-led — so that every signed contract has appropriate PM coverage as the function scales.

Skills & Qualification

• 8+ years of experience leading complex projects in a SaaS environment.

• Excellent communication skills to collaborate with cross-functional teams and stakeholders.

• Proven ability to manage multiple projects simultaneously, ensuring timely delivery and quality standards.

• Strategic thinking to align projects with business objectives and contribute to long-term company goals.

• Experience with risk management to proactively identify and mitigate potential project issues.

• Proficiency in data analysis to provide insights and support decision-making processes.

• Adaptability and problem-solving skills to navigate complex challenges and implement innovative solutions.

• Proven use of AI to support both project management and delivery motions.

Behind the scenes

We move fast and pivot as needed. We operate with experimental mindsets and are constantly pushing the boundaries of our industry. Because of this, we can’t guarantee exactly what you’ll be working on three months from now but we can guarantee that you will be working on high value projects that will foster your growth along with Mappedin’s.

At Mappedin, we don’t take a one-size-fits-all approach to how we work. While we have colleagues around the globe, some roles are best suited for full-time, in-person work at our home office in Waterloo. We are committed to getting things done and holding each other accountable. We stay curious, embrace risks, and learn from our mistakes. We’re competitive and enjoy winning together as a team.

We believe in being transparent about how we hire. We use artificial intelligence (AI) tools to help record interviews and create notes for us to review later. Every application and interview is still reviewed by our People Operations team, and all hiring decisions are made by people - not AI.

We welcome applications from people with disabilities. We provide reasonable accommodations for candidates upon request through the recruitment process. For additional information, please email us at accessibility@mappedin.com or call us at (519) 594-0102 and ask to speak to a member of the Human Resources team.

What's in it for you

• Competitive base salary: $120,000 - $150,000

• 20 days of paid vacation, available from your first day

• Comprehensive benefits from Day 1

• A team of bar raisers with low ego and high ownership