About the Role

The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry!

The Fraud Analyst position will handle fraud-focused responsibilities that include chargeback investigation, reporting and account monitoring. This role will work closely with the Data Science team, Risk team as well as the Customer Care teams monitor activity and notify all parties involved of current or potential trends.

Key Responsibilities

• Conducts comprehensive review of fraud queues, including but not limited to, ACH transfers, proof of authorization, and bank required reporting
• Monitors customer activity for fraud; identifies potential trends and efficiently communicates findings to Fraud Operations colleagues and management
• Performs chargeback disputes investigation and determines validity of claims
• Conducts thorough verification of customer provided document to ensure legitimacy of suspicious accounts
• Maintains positive customer experiences by ensuring quality decision making and adherence to internal SLAs
• Ensures rigorous QA and productivity standards are consistently met
• Collaborates with the Customer Care team as needed to assist in fraud-related inquiries and investigation
• Assists in the identification of areas of needed enhancement and pain points in existing tools
• Performs additional operations supportive tasks, as needed

About You

• Bachelor’s degree, preferably in quantitative fields; equivalent experience considered
• 1+ years in fraud investigation and/or disputes review; banking experience a plus
• Proficient in SQL, Microsoft Office, particularly Excel
• Exceptional communication and writing skills
• Strong attention to detail and problem solving skills
• Handles challenges independently and can pivot quickly when necessary
• Results driven; ensures goals are met and exceeded
• Previous experience partnering with Customer Service teams and/or third-party vendors a plus

What's Next...

After you submit your application, you can expect the following steps in the recruitment process

1. Online Preliminary Technical Test.
2. Interview - Talent Acquisition Team (Virtual or face-to-face)
3. Interview - Hiring Manager (Virtual or face-to-face)

*If you’ve already sent in your application for this position and were not selected, please re-apply after 6 months.*