Preceptor Success Specialist

The Preceptor Success Specialist is a role focused on nurturing and maintaining relationships with preceptors to ensure their engagement and satisfaction.

This is a retention role.

This role requires a hands-on approach to relationship management, aiming to reduce preceptor churn by understanding their needs, resolving issues, and reinforcing their connection with our organization.

Key Responsibilities

• Develop and maintain strong relationships with preceptors through regular, meaningful communication.
• Monitor preceptor engagement and satisfaction, addressing concerns and gathering feedback to improve their experience.
• Coordinate and manage nurturing initiatives, such as sending personalized gifts for special occasions (birthdays, work anniversaries, etc.).
• Increase preceptor retention by identifying and addressing factors leading to churn.
• Manage preceptor profiles, ensuring they are up-to-date and accurately reflect engagement levels.
• Facilitate a smooth onboarding process for new preceptors and celebrate milestones.
• Encourage preceptors to refer colleagues, expanding our network.
• Collaborate with other teams to resolve payment issues and negotiate terms when necessary.
• Track and report on metrics related to preceptor engagement, retention, and churn.
• Actively seek opportunities for process improvements to enhance preceptor satisfaction.

Metrics for Success

• Reduction in preceptor churn rate
• Reduction in Nurturing Related Lost Deals
• Increase in preceptor lifetime value (LTV):
  • Preceptors who leave reviews on students, etc.
  • Preceptors that refer others
  • Preceptors that engage in phone calls
• More feedback from preceptors on the NPHub process, such as PPW, Mobile app, etc.
• More student reviews from preceptors
• Decrease in the number of first-request failures
• Successful re-engagement of former preceptors
• Additional Preceptor Referrals

Impact on Company

• Reduces the cost and effort associated with constant recruitment of new preceptors.
• Enhances the quality and stability of the preceptor network.
• Increases overall satisfaction among preceptors, leading to better experiences for students and a stronger reputation for the company.
• Stickier relationships with preceptors
• Contributes to long-term relationships with preceptors, fostering loyalty and advocacy for the organization.

Qualifications & Skills Needed

• Strong interpersonal and communication skills.
• Experience in customer success, relationship management, or a similar role.
• Ability to empathize with and understand the needs of preceptors.
• Organizational skills and attention to detail.
• Proactive problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.

Detailed Workflow and Accountability Metrics

Key Metrics and Accountabilities

• Number of Nurturing Updates/Changes Per Month: Regular tracking and reporting on the quantity and quality of nurturing activities.
• Match Rate Improvement: Reduction in the number of nurturing-related deals lost.
• Preceptor Churn Rate: Aim to decrease the rate at which preceptors leave the network.
• Preceptor Lifetime Value (LTV): Increase the average revenue generated from each preceptor over their engagement period.
• Former Preceptor Re-engagement: Successfully re-engage preceptors who have previously disengaged.
• Average Number of Student Deals per Preceptor: Increase the average number of successful student placements per preceptor.