Who We Are

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

The Role

We are seeking a high performing, curious, entrepreneurial-minded individual who will be both a client advocate and partner to ensure an excellent customer experience all round. The Client Success Specialist - Italy and Southern Europe will focus on building a strong working alliance between all stakeholders of the account and will be the primary point of contact for the client.

The ideal candidate is a true team player and partner with a passion for driving a top-notch customer experience and building exceptional and long-lasting customer relationships.

He/she should be resourceful, proactive, analytical, and highly committed to meeting the client’s needs, whilst possessing exceptional communication, organizational and inter-personal skills. This is an in-office position.

Location:

Evropská 2590/33c,160 00 Praha 6

Performance Responsibilities

• Being accountable as the primary point of contact for clients to facilitate and support the onboarding experience and foster quality assurance across the board
• Build and maintain strong client relationships, excel at understanding the client’s business and dynamics of their internal operation
• Keep up with changes to the technology and provide internal feedback
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Actively initiate and host product trainings and develop educational collateral for clients as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Collect and analyse customer data, Forecast and track account metrics based on customer KPIs
• Prepare reports on account status, maintain regular status checks and coordinate QBR
• Consistently maintain updated knowledge and communication around the client’s processes, our company products, and serving as a liaison between the two
• Maintain a high level of activity (meetings/emails/calls per week) to ensure regular client engagement – Assist directly with client requests or issues escalations as needed
  
  

What We Expect From You

• Fluent in English and Italian language
• French language is an advantage
• Strong written and verbal communication skills
• Ability to travel up to 20% of the time
• Excellent analytical and communication skills with strong business acumen and intuition
• Well organized and can multi-task efficiently
• Strong time management skills and ability to work independently and in a team setting
• Positive attitude
• Driven – possess a strong desire to be successful and self-directed
• Passion for fast paced, high growth and challenging environments
• Committed to continuous improvement
  
  

Nice to have

• Multiple languages
• Advanced personal computer skills
• Experience in environments that are operational around the clock 24/7, 365 days per year
• Experience with fortune 500 clients
• Experience in security, supply chain or logistics
  
  

What We Commit To You

• Competitive starting base salary with performance-based increases
• Progressive advancement opportunity and career mobility
  
  

Perks And Benefits

• 25 Days Annual Holiday
• 5 Sick Days
• Contribution to Life/Pension Insurance
• Meal Allowance
• Holiday Allowance
• Referral Bonus
• Jubilee Bonus
• Home Office