Who We Are

Overhaul is a rapidly growing software company specializing in in-transit supply chain visibility and risk management solutions for global enterprise organizations. Our cutting-edge technology empowers organizations to gain real-time insights into their supply chain operations, mitigate risks, and optimize their logistics processes.

Position Overview

We are seeking a motivated and detail-oriented Key Account Representative to join our growing team. In this entry-level Key Account Representative role, you will support the management and growth of accounts, ensuring our clients receive outstanding service and value. Working closely with senior account managers and cross-functional teams, you will play a crucial part in maintaining client satisfaction and driving business success.

Key Responsibilities

• Support the management of assigned key accounts, building strong and lasting client relationships.
• Assist in the development and implementation of account plans to achieve revenue and growth targets.
• Serve as a primary point of contact for clients, responding to inquiries and resolving issues promptly and professionally, and enabling CSM / COps as required.
• Coordinate and communicate client needs with internal teams such as sales, marketing, and customer service.
• Monitor account performance, track KPIs, and prepare regular reports for internal and client review.
• Conduct market and competitor research to identify opportunities for account growth and improvement.
• Participate in meetings, presentations, and negotiations alongside senior account managers.
• Maintain accurate and up-to-date account records in CRM systems.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 0-2 years of experience in account management, sales, or customer service
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work collaboratively in a team environment.
• Proactive, adaptable, and eager to learn.
• Bilingual in Spanish and English

Our culture

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.