Data Operations & Performance Expert

The Data Operations & Performance Expert is responsible for analyzing, monitoring, and continuously improving the quality, performance, and reliability of operational data collected from Finished Vehicle partners and Overhaul’s OEM customers, while acting as a key relationship owner for customers within an assigned region.

This role is highly analytical and customer-facing, requiring a professional with strong data interpretation skills, a consultative mindset, and the ability to translate complex operational and performance data into clear, actionable insights for customers and internal stakeholders.

The Data Operations & Performance Expert plays a critical role in ensuring data accuracy, timeliness, and consistency across milestones and telematics events, while proactively supporting customer adoption, managing expectations, and strengthening long-term partnerships through data-driven performance discussions.

Primary Responsibilities

The Data Operations & Performance Expert is responsible for monitoring operational data performance at the VIN level, identifying trends, risks, and opportunities for improvement, and serving as a trusted advisor to customers and partners.

• Analyze VIN-level operational, milestone, and telematics data to assess performance, data quality, latency, and consistency across partners and regions.

• Proactively identify data gaps, delays, anomalies, or recurring performance issues and coordinate corrective actions with partners and internal teams.

• Act as a primary point of contact for customers within the assigned region, building strong, trust-based relationships focused on performance, transparency, and continuous improvement.

• Translate operational and performance data into clear insights, narratives, and recommendations tailored to customer needs and business objectives.

• Support customer adoption and effective use of the platform by explaining data behaviors, performance indicators, and operational impacts.

• Collaborate closely with internal teams (operations, product, engineering, and customer success) to resolve data issues and improve overall performance outcomes.

• Monitor trends and systemic patterns impacting delivery performance, data reliability, or customer experience, escalating risks when appropriate.

• Prepare, consolidate, and lead regular performance and operational review meetings with customers and internal stakeholders.

Qualifications

The ideal candidate combines strong analytical capability with excellent communication and relationship-building skills, and is comfortable working with data in a customer-facing context.

• 2+ years of experience in data analysis, operations analytics, customer success, PMO, or related roles (preferred)

• Strong analytical skills and experience working with operational or performance data

• Language proficiency: Portuguese, Spanish, and English

• Proficiency with Microsoft Office Suite

• Experience analyzing reports and dashboards in Power BI or similar BI tools

• Ability to evaluate trends, interpret historical data, and connect data insights to operational outcomes

• Strong communication skills, with the ability to explain technical or data-driven topics to non-technical audiences

• Comfortable working independently and collaboratively across cross-functional teams

• Confidence to lead customer-facing meetings, performance reviews, and data-driven discussions

Location: Santo André-SP