Who We Are

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

The Role

The Logistics Manager, Mexico is responsible for the end-to-end management of IoT hardware logistics, fulfillment, trade compliance, and vendor operations/management within the MX region. This role requires a high degree of operational ownership: building and maintaining structured processes, driving cross-functional collaboration with internal teams and external partners, and ensuring reliable data reporting that supports supply chain decision-making at a regional and global level. The preferred candidate is proactive, self-directed, and able to drive initiatives to completion with minimal supervision. They communicate clearly, effectively, and on time with internal/external stakeholders, escalate blockers appropriately, and take ownership of outcomes across the full scope of their responsibilities. This is an in-person role, with a minimum of five days in office per work week.

Duties Include, but not limited to:

• Logistics & Fulfillment Operations
  • Source, onboard, and manage logistics vendors and/or service providers to ensure timely, cost-efficient delivery and return of IoT devices in order to support OH MX operations.
  • Review and coordinate inbound and outbound shipments; organize fulfillments workflow to meet customer demands.
  • Manage customer order processing and delivery logistics to ensure customer sites receive product orders on time and at the proper quantity.
  • Manage intra-MX and cross-border logistics flows, including customs compliance, import/export documentation, and trade requirements specific to each movement or SKU type.
  • Lead warehouse and inventory management processes in compliance with company policies; regularly monitor and replenish direct and indirect material inventory.
  • Oversee internal platform and ERP system execution and reconciliation.
• Device Returns & Life Cycle Management
  • Develop, document, and continuously improve a structured operational process for managing device returns across the OH MX customer base.
  • Identify and activate return lanes for intra-MX and cross-border customer accounts; manage return destinations and logistics in coordination with relevant stakeholders.
  • Track and report key return KPIs at regular intervals, including device return volume, return rate by customer/lane, and cycle time measurements.
  • Coordinates recycle and disposal processes for unserviceable and end-of-life devices.
  • Proactively identify improvement opportunities with the returns program and implement solutions without requiring direct management.
• Cross-Functional Project Management
  • Leand and own cross-functional logistics and fulfillment projects from initiation to completion, including vendor RFI/RFP processes, technology evaluation, and operational improvement initiatives.
  • Develop and maintain a repeatable project management framework for initiatives involving MX Fulfilment, other internal Supply Chain teams, and the cross-functional departments such as Finance, Sales, KAMs/CSMs.
  • Build project timelines with realistic milestones; conduct regularly scheduled stakeholder check-ins and ensure updates are communicated proactively and on time.
  • Escalate blockers, risks, and dependencies promptly so that delays do not accumulate.
  • Develop and publish relevant Standard Operating Procedures for key processes after alignment with relevant stakeholders.
• Reporting, Data Integrity, & Communication
  • Maintain accurate, up-to-date data in all relevant tracking tools, sheets, and systems on a consistent and timely basis to support Supply Chain analysis and leadership decision-making.
  • Generate and maintain monthly reports covering fulfillment volume, reverse logistics performance, logistics and warehousing spend, cost savings initiatives, and productivity/capacity of the frontline team.
  • Respond to all internal and external communications – including requests, reporting updates, and project correspondence – within one business day.
  • Proactively communicate operational risks, projected status updates, and blockers to stakeholders and relevant leadership.
  • Provide Fulfillment and Logistics support to customer-facing teams and ensure accurate and timely information.
  • Ensure compliance with all NOM and trade certification requirements, including proactive management and monitoring of renewal timelines.

Technical Requirements:

• Excellent PC skills: Microsoft Word, Excel, PowerPoint, and MS Outlook.
• Demonstrates an understanding of the order fulfillment process, facility policies and procedures.
• Demonstrate the ability to learn and understand warehouse ERP systems. NetSuite preferred

• Minimum 2 years’ experience in Logistics, Transportation, Warehousing, Production management, and/or Fulfillment is required.
• Working knowledge of MX import/export regulations, customs procedures, and cross-border logistics requirements.
• Education in operations or logistics, or relevant industry experience is preferred. Minimum 2 years’ experience in leadership role
• Experience conducting and managing RFI/RFP processes and evaluating third-party service providers preferred.

Skill Set Requirement:

• Bilingual English and Spanish required; excellent verbal, written, and listening skills in both languages.
• Strong organizational skills with the ability to manage multiple concurrent priorities and meet deadlines.
• Demonstrated ability to drive projects and processes to completion independently, without requiring repeated direction or escalation from management.
• Proactive cross-functional collaborator who engages stakeholders, communicates impediments early, and takes ownership of outcomes.
• Data-disciplined: maintains accurate records and reports consistently and uses data to identify operational improvement opportunities.
• Strong analytical and planning skills with close attention to detail.
• Self-motivated and results-oriented; able to work effectively under pressure and adapt to a dynamic operating environment.
• Customer-focused mindset with the ability to support internal and external partners in a timely and professional manner.

Diversity and Inclusivity Statement

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.” All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply!