We are hiring | Customer Success Manager

Location: Mexico City, Mexico
Work Model: Hybrid

Join Overhaul and Help Shape the Future of Supply Chain Visibility

At Overhaul, we're transforming supply chain visibility, control, and risk management through innovative technology. Our always-on SaaS platform empowers customers with real-time visibility across their supply chain ecosystem, helping them reduce risk, improve operations, and respond quickly to disruptions.

We're looking for a Customer Success Manager who is passionate about building lasting customer relationships, delivering exceptional service, and driving operational excellence. If you're someone who enjoys solving complex challenges, collaborating across teams, and making a meaningful impact on the customer experience, we'd love to hear from you.

What You'll Do

As a Customer Success Manager, you'll act as the trusted advisor for a portfolio of customers, ensuring they achieve maximum value from Overhaul's solutions while fostering long-term partnerships.

In this role, you will:

• Build and maintain strong relationships with customer stakeholders.

• Serve as the primary post-sales point of contact for assigned accounts.

• Ensure contractual commitments and service expectations are successfully delivered.

• Coordinate with cross-functional teams to provide timely and effective solutions.

• Monitor customer performance through KPIs and identify opportunities for continuous improvement.

• Manage customer escalations with professionalism and a solution-oriented mindset.

• Drive customer satisfaction, retention, and long-term success.

What We're Looking For

We're looking for someone who combines strong business acumen with outstanding relationship management skills.

Preferred qualifications include:

• 3+ years of experience in Customer Success, Account Management, or another client-facing role.

• Experience supporting customers in logistics, transportation, supply chain, or SaaS environments.

• Fluency in both English and Spanish.

• Excellent communication, negotiation, and stakeholder management skills.

• Strong analytical thinking and problem-solving abilities.

• Ability to manage multiple priorities in a dynamic, fast-paced environment.

• A proactive, customer-first mindset with a passion for continuous improvement.

Why Join Overhaul?

At Overhaul, you'll enjoy the flexibility of a hybrid work model, combining in-office collaboration with remote work while being part of a collaborative, innovative, and people-first culture where your ideas are valued and your professional growth is encouraged.

We offer:

• Competitive salary

• Hybrid work model

• Private Health Insurance Plan

• Life Insurance

• Food Vouchers

• Savings Fund

• Employee Assistance Program (EAP)

• Wellness initiatives and employee engagement programs

• Professional development and internal career growth opportunities

About Overhaul

Overhaul is focused on delivering transformational supply chain visibility, control, and risk management.

Our always-on SaaS solution gives customers a unified, real-time view of their supply chain ecosystem, enabling them to design for the best outcomes while responding swiftly to avoid the worst.

If you're ready to build meaningful customer relationships and contribute to a company that's redefining supply chain resilience, we'd love to hear from you.

Apply today and become part of the Overhaul team.

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Overhaul is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion