Primary job responsibilities:

• Serve as an adviser to PurpleLab’s prospective and new customers to ensure successful onboarding, engagement, renewals, and expansion of the client relationship.
• Understand customer outcomes by communicating with customers, analyzing customer health metrics, and gathering other feedback.
• Represent the voice of the customer to provide input into every core product, marketing, and sales process.
• Collaborate closely with team members to support renewals and expansion opportunities.
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.
• Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Staying informed about competing products and services.

Required skills:

• Bachelor’s degree is required.
• 5+ years customer success experience in SaaS and/or DaaS services industry.
• Advertising market experience is required.
• Experience with SQL or other data analytics tools.
• Deep experience with onboarding and relationship management in a B2B environment.
• Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams.
• Solid writing and presentation skills to translate detailed content into impactful client success documents.
• Skills of successful candidates include being proactive, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful.
• Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.

What We Offer:

• Impact-Driven Mission: Directly shape healthcare outcomes through data-driven solutions.
• Startup Culture: Collaborative, dynamic environment with significant growth potential.
• Professional Development:
  o Continuous learning opportunities
  o Exposure to cutting-edge data technologies
  o Career advancement in a scaling company
• Competitive Compensation: Comprehensive benefits package recognizing your expertise.

A background check is required for this role.