Primary job responsibilities:

• Serve as an adviser/consultant to PurpleLab’s prospective and new customers to understand and address customer technical needs to drive sales leads to closure and craft product launch.
• Understand customer needs and use cases by communicating with customers, analyzing customer health metrics, and gathering other feedback.
• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate closely with sales team members to prepare for prospect presentations, demos and data samples/counts.
• Serve as the primary contact for sales for support on pre-sales activities, and engaging other functional areas for their expertise as the situation/need may arise.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Staying informed about competing products and services.

Required skills:

• Bachelor’s degree required.
• 5+ years customer success, technical support or product management experience in B2B SaaS services industry.
• Life Sciences and/or healthcare data analytics experience.
• Working knowledge and experience with using SQL to query complex data.
• Demonstrated ability to achieve hands-on results working cross functionally with sales, marketing, and product teams.
• Solid presentation skills to translate detailed content into impactful demonstrations and solution descriptions.
• Skills of successful candidates include being goal-oriented, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful.
• Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.

What We Offer:

• Impact-Driven Mission: Directly shape healthcare outcomes through data-driven solutions.
• Startup Culture: Collaborative, dynamic environment with significant growth potential.
• Professional Development:
  o Continuous learning opportunities
  o Exposure to cutting-edge data technologies
  o Career advancement in a scaling company
• Competitive Compensation: Comprehensive benefits package recognizing your expertise.

A background check is required for this role.