Technical Operations Manager II
TripleLift
About TripleLift
We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.
As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.
Team
The Technical Account Management team is a key pillar of the Marketplace Operations function at TripleLift, sitting between the revenue and R&D organizations. We utilize knowledge of business objectives and technical environment to maintain, service, and optimize exchange integrations for growth.
Role
The Technical Account Manager II will report into the Lead Technical Account Manager (India) and own operations & analytics for a subset of DSP integrations. You’ll be deploying your technical and analytical chops to troubleshoot issues, upkeep integrations and provide business insights to cross-functional teams through robust analysis of DSP trends.
Responsibilities
- Manage DSP escalations, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible;
- Effectively optimize QPS to meet partner KPIs and maintain profitability for TripleLift
- Understand the technical and commercial flows across products to motivate product improvements and efficiency in team triage
- Coordinate with Product, Engineering and other specialist solutions teams in identifying, reporting and resolving product issues and wider problems
- Develop custom dashboards and alerting to monitor and track the success of new DSP initiatives
- Analyze historical spend and health trends to identify aberrations and provide cross-functional teams with valuable business insights
- Address integration liquidity blockers by examining system interactions and data flows to identify and resolve issues
- Actively manage discrepancies between TripleLift and partner
- Manage client correspondence and draft comprehensive client reports, while effectively communicating client directives to internal team members
Qualifications
- 3+ years of online advertising experience, either in a technical support / services role or a customer success / partner management role where quantitative & technical skills were developed and deployed
- Demonstrated service-driven mindset that prioritizes customer needs
- Experience analyzing marketplaces; exposure to RTB technologies, campaign optimization, header bidding optimization
- Excellent troubleshooting, analytical, and problem-solving capabilities
- Strong quantitative skills, including experience in statistics
- Expertise with data exploration tools such as Excel, Looker, Tableau, iPython, etc.
- Strong systems-thinking capacity
- Exposure to fundamental web technology & aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript)
- Outstanding oral and written communication skills, including conveying technical concepts
- Excellent organizational skills and attention to detail
- Ability to work across time zones as per team and client needs. Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.TripleLift India offers extremely competitive compensation comparable to the best in the industry.
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Life at TripleLift
At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.
Learn more about TripleLift and our culture by visiting our LinkedIn Life page.
Diversity, Equity, Inclusion and Accessibility at TripleLift
At TripleLift, we believe in the power of diversity, equity, inclusion and accessibility. Our culture enables individuals to share their uniqueness and contribute as part of a team. With our DE&I initiatives, TripleLift is a place that works for you, and where you can feel a sense of belonging and support. At TripleLift, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. TripleLift is proud to be an equal opportunity employer.
Learn more about our DEI efforts at https://triplelift.com/diversity-equity-and-inclusion/
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TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.