Role

You own and maintain connections at TripleLift

You are a service-oriented analyst who is passionate about enabling clients on the TripleLift platform. You will deeply understand, monitor, and maintain the connections into the TL marketplace in order that TL clients can seamlessly transact on the marketplace. You will be deploying your consultative, analytical, and technical chops to identify areas of opportunity and optimization. You will own and nurture key stakeholder relationships.

You are a collaboration ace. You thrive in partnering with various internal commercial and technology teams to progress key initiatives including rollout of experiments, extraction of data, development of surveys, and preparation for client meetings. You maintain all intelligence regarding your connections. You serve as the project manager for key programs germane to your book of business.

You are a tinkerer. You conceive of mechanisms to make your connections more successful. You use technical skills to understand the platform while deploying data to substantiate tests and validate hypotheses.

You are a monitoring hawk. You ensure that TripleLift numbers align with partner numbers and that any aberration of key metrics are addressed. You proactively consider key nodes to monitor and metrics to instrument to give yourself the ultimate view of the connection. You create systems and workflows to ensure that these jobs are executed in an efficient manner. You understand the bottlenecks in your connections and troubleshoot issues with campaigns or systems.

Responsibilities

• Deeply understand TripleLift channel partners and their technology in order to Identify untapped or under-utilized opportunities;
• Create experiment proposals to increase liquidity in the marketplace;
• Identify and determine the root cause of aberrations including notable variances in spend and other key metrics;
• Actively manage discrepancies between TripleLift and partners;
• Understand channel’s workflows and understand interface with TL interface to ascertain optimization opportunities;
• Support internal and external ad hoc reporting request including support for Quarterly Business Reviews with customers;
• Collaborate on creation of surveys to deploy to customers to increase understanding of their systems;
• Own all knowledge repositories of key clients and offer insight to internal teams that interface the channel partner;
• Troubleshoot marketplace liquidity blockers;
• Own relationship with support teams / integrations managers of channel.

Desired Skills and Attributes

• Service-driven mindset that prioritizes customer needs;
• Experience analyzing marketplaces; exposure to RTB technologies, campaign optimization, header bidding optimization is a plus;
• Excellent troubleshooting, analytical, and problem-solving capabilities;
• Strong quantitative skills including experience in statistics;
• Expertise with basic data exploration tools such as Excel or iPython;
• Strong systems-thinking capacity;
• Exposure to fundamental web technology & aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript);
• Outstanding oral and written communication skills, including conveying technical concepts;
• Excellent organizational skills and attention to detail;
• Ability to work under pressure and multitask in a fast-paced start-up environment

Education Requirement

• Studies in computer science, engineering, mathematics, economics or technical field;
• Studies in advertising, communications, marketing, or other discipline with demonstrated technical exposure

Experience Requirement

• Experience in technical support or services,
• Experience in non-technical roles such as customer success or partner management where quantitative or technical skills were developed and deployed