Technical Solutions Consultant, Demand
TripleLift
About TripleLift
We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.
As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.
Team
The Technical Solutions Consulting team is a key pillar of the Technical Services function within TripleLift’s R&D organization. We utilize knowledge of business objectives and technical environment to optimize existing connections and activity on the TripleLift exchange.
Role
The Technical Solutions Consultant I, Demand will report into the Manager, TSC, Demand. This exciting client-facing role will own all maintenance and optimization for a subset of TripleLift’s DSP integrations. You’ll be deploying your consultative, analytical and technical chops to identify areas of opportunity and work in lockstep with cross-functional teams to execute your optimization strategies. While the primary focus will be on Tier 3 / growth accounts, this role will also gain exposure to Tier 1 accounts through partnership with senior TSCs on various projects and operations.
Responsibilities
- Monitor key health metrics and troubleshoot integration liquidity blockers
- Maintain DSP configurations
- Understand TripleLift’s business, integrations and tech stack in order to identify optimizations and resolve issues
- Provide excellent customer service to partners to ensure their satisfaction with TripleLift’s offerings
- Actively manage discrepancies between TripleLift and partner
- Own all technical knowledge repositories for key partners and offer integration-specific insight to internal teams as needed
- Support exchange level projects and Tier 1 DSP operations as directed by manager
Qualifications
- Some online advertising experience, either in a technical support / services role or a customer success / partner management role where quantitative & technical skills were developed and deployed
- Experience analyzing marketplaces, exposure to RTB technologies, campaign optimization, and/or header bidding optimization a plus
- Exposure to fundamental web technology or aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript)
- Strong troubleshooting, analytical, and problem-solving capabilities
- Strong quantitative skills; experience in statistics a plus
- Familiarity with basic data exploration tools such as Excel or iPython
- Demonstrated systems-thinking capacity
- Demonstrated service-driven mindset that prioritizes customer needs
- Outstanding oral and written communication skills, including conveying technical concepts
- Strong organizational skills and attention to detail
- Medical, Dental & Vision Plans
- Flexible PTO
- 401k w/ employer match
*Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).
Life at TripleLift
At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.
Learn more about TripleLift and our culture by visiting our LinkedIn Life page.
Establishing People, Culture and Community Initiatives
At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.
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TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.