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Claims Negotiation Manager



Morristown, NJ, USA · Morristown, TN, USA · Texas, USA · Boston, MA, USA · Boston, MA, USA · St. Petersburg, FL, USA · Petersburg, VA, USA · Atlanta, GA, USA · Atlanta, GA, USA · Missouri, USA
Posted on Thursday, August 10, 2023


About Zelis:

As the leading payments company in healthcare, we price, and explain healthcare for payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with more than 700 payers, including the top-5 national health plans, Blues plans, regional health plans, TPAs and self-insured employers, 1.5 million providers and millions of members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, to manage the complete claim pricing process.

Position Overview:

The Claims Negotiation Manager will oversee various functions within the Out of Network Services Department. This includes assisting in the supervision of Claim Negotiators, closely monitoring claim volume and turnaround time, as well as new client claims, revenue opportunities, and savings quotas. Additionally, the Manager will actively contribute to the improvement and development of policies and procedures.

Key Responsibilities:

  • Monitor and track overall claim activity related to fee negotiations and ensuring compliance with all turnaround time requirements.
  • Manage a dedicated team of Claim Negotiators responsible for negotiating claims, providing direction on negotiations, utilizing tools and resources effectively, and tracking performance. Conduct regular reviews of quotas on a monthly and quarterly basis.
  • Assist in the daily distribution of claims to appropriate team members.
  • Review and process Non-Acceptances during the day to ensure appropriateness and identify potential savings opportunities.
  • Identify specific claims that require processing outside the client's normal services and seek client approval for processing according to Zelis' recommendations.
  • Participate in the interview process for new staff and train new Claim Negotiators using relevant training materials, regularly reviewing, and updating training materials.
  • Provide ongoing education and training to the Claim Negotiators through meetings and seminars.
  • Work in close coordination with the Provider Services Department to address provider issues, including contract and discount disputes.
  • Regularly review all Standard Operating Procedures for the Claim Negotiators to ensure they are up-to-date and accurate.
  • Maintain a keen awareness of and ensure strict adherence to Zelis' standards regarding privacy and data protection.

Professional Experience:

  • Five years or more experience in healthcare claim negotiations or medical claims processing
  • Demonstrated success in a medical claims contract negotiation setting.
  • Knowledge of the full Microsoft Office Suite of products to include, but not limited to, MS Outlook, MS Word, MS Excel, and MS PowerPoint
  • A background in medical claims processing, provider billing, medical claim coding is beneficial.


  • Bachelor's degree in a related field or equivalent work experience
  • Minimum of 3 years of experience in medical claims processing, with a deep understanding of claims adjudication processes and guidelines

Independence/ Accountability:

  • Maintains confidentiality and handle sensitive material.
  • Demonstrates solution orientation; takes initiative when resolving challenges or improving process.
  • Displays self-motivation and the ability to work independently and as a team.
  • Demonstrates ability to balance and prioritize workload from various service units and individuals in a fast-paced environment.
  • Provides detailed and clear written documentation of processes and policies.
  • Demonstrates motivation to provide detail and accurate training at all times to associates.

Problem Solving:

  • Recognizes deviations from expected observations.
  • Possesses attention to detail.
  • Strong attention to detail and analytical thinking skills

Leadership Activities:

  • Ensures comprehensive training for newly onboarded Claim Negotiators, providing leadership with regular feedback on their progress.
  • Offers constructive feedback to leadership on the ongoing development and performance of the Claim Negotiator team.
  • Demonstrates a proactive approach to ensure timely follow-up and successful completion of projects.
  • Maintains a professional and composed demeanor, especially in sensitive situations.
  • Demonstrates a strong commitment to developing the skills and abilities of the Claim Negotiator team, showing a genuine passion for their growth and success.

Communication Skills:

  • Ability to effectively communicate with active listening and persuasive speaking skills.
  • Excellent communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner
  • Strong analytical, public speaking and negotiation skills.

Work Environment:

  • Walking, standing, and sitting.
  • Long periods of computer usage.
  • Handling, seizing, holding, and grasping of objects, tools, and controls.
  • Reaching
  • Flexible hours: May be required to work on off hours and weekends.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.