Overview

Join our team as a Site Reliability Engineer and be a vital part of operating and enhancing our production environments. As an expert in monitoring availability and taking a holistic view of system health, you will ensure the smooth and efficient operation of our software applications. You will also have the opportunity to build software and systems using Infrastructure as Code (IaC) principles, effectively managing our platform infrastructure and applications. With your expertise, we will improve the reliability, quality, cost-effectiveness, security, and time-to-market of our suite of software solutions.

As a Site Reliability Engineer, you will play a key role in optimizing system performance and driving continuous improvements. Your keen eye for identifying areas for enhancement and implementing strategic solutions will make a significant impact on our operations. You will provide primary operational support and engineering expertise for multiple large-scale distributed software applications, ensuring seamless operations and proactively addressing any challenges that may arise. Join our team and be at the forefront of delivering exceptional solutions in the healthcare industry, revolutionizing the way healthcare payments are managed and empowering a better financial experience for all.

Essential Duties and Functions

• Work with a team of Site Reliability Engineers to implement DevOps culture, infrastructure reliability, and collaborate to solve day-to-day problems

• Work with the Security team to set up monitoring tools and help remediate findings

• Work with external compliance teams to gather evidence for audits and business continuity readiness

• Work with development teams and outside contractors to enhance and support existing business applications that focus on health analytics

• Participate in system design consulting, platform management, and capacity planning

• Balance feature development speed and reliability with well-defined service-level objectives

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and reliability troubleshooting

• Help optimize costs and ensure compliance with enterprise security and audit requirements

• Spend time on an alternating on-call schedule to troubleshoot and resolve infrastructure problems

Experience, Qualifications, Knowledge, and Skills

• 5 years of experience working with AWS services and container technologies to help support health analytics applications.

• Amazon Web Services such as EC2, VPC, S3, IAM, EKS, Lambda, RDS

• Familiarity with AWS security-related features and products such as AWS Organizations, Control Tower, SSO, AWS Config, GuardDuty, WAFs, and Shield

• Infrastructure as Code (IaC) using Terraform

• Docker and containerization for development and continuous integration

• Kubernetes cluster administration and related continuous delivery systems using Helm Charts

• Support of applications written in node.js, Ruby on Rails, and React

• Logging and monitoring tools such as Datadog, Prometheus, Grafana, or ELK

• Management of load balancers using HaProxy and ELB

• Linux system administration and networking

• Bash scripting and knowledge of high-level programming languages such as JavaScript or Python

• Continuous integration tools such as Github Actions, CircleCI, or Gitlab CI

• Continuous deployment tools such as Jenkins, ArgoCD, or Gitlab

• Administration and performance tuning of PostgreSQL databases

• Configuration management using Ansible and Packer

Preferred Skills

• Vulnerability scanning tools such as Prowler

• Performance tuning systems with high-volume traffic, large data sets, and complex data analytics queries

• Big Data solutions such as Spark, EMR, and Redshift

• Management of multi-account AWS organizations with AWS Control Tower

• Tableau administration

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.