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Business Delivery Program Manager



Morristown, NJ, USA · Morristown, TN, USA · St. Louis, MO, USA · St. Petersburg, FL, USA · Petersburg, VA, USA · Boston, MA, USA · Boston, MA, USA · Atlanta, GA, USA · Atlanta, GA, USA · Texas, USA · Park, TX, USA
Posted on Monday, August 21, 2023

Position Overview

The Business Delivery Program Manager partners with the Director of Implementations, Technology PMO, other PMOs and external vendors to lead activities, manage timelines, and communicate expectations on all assigned projects. This role works to identify post implementations/operational issues and collaborate across stakeholder to develop a unified solution and to drive collaboration across the Enterprise, communicates results and set priorities to ensure progress.

Key Responsibilities

  • Communicate progress and fulfillment of all requirements per the contract with partners and clients

  • Collaborate with internal stakeholders to define scope of work

  • Provide status reports and customized reporting as requested

  • Proactively investigate and develop improvements for existing process or develops new process; identifies areas of opportunity consistent with strategy

  • Define elements of project, program or objectives and lead; Create and manage complex plans with direct impact on business results

  • Develop solutions that require extensive analysis and investigation

  • Work closely with internal PMO’s and Operations teams to ensure proper subject matter expertise is available to support business delivery process

  • Provide project management SME expertise to other PM’s and cross-functional stakeholders

  • Supply project planning, documentation, and cross-functional relationship solutioning to other project managers

  • Work through ambiguous situations and lead the team to an objective deliverable

  • ​ Domestic travel up to 25%

Knowledge, Skills and Experience

  • 8+ years experience in Healthcare is preferred

  • Experience with road mapping is preferred

  • In-depth knowledge of Project Management and leading teams in a complex environment

  • Solid ability to create project plans, gather requirements and adhering to project plans/timelines

  • Expert Proficiency in partnering with multiple cross-functional teams to identify solutions to complex issues

  • Knowledge of core business products and services within the claim administrator, claim software space


As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

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