Sr. Business Analyst
The Business Analyst will execute new and existing client transitions and work team members and healthcare payer clients. He or She will also contribute to the team by assisting with identifying barriers, providing resolutions and solutions through training and collaboration with the Implementation Team and internal Zelis resources. This role allows the individual to execute at many levels both within the organization and directly Clients.
Duties & Responsibilities:
Deliver kick off meetings with the respective stakeholders
Conduct daily/weekly meetings with client’s staff to execute transition plans
Project manage transitions and other operational initiatives
Document project plans, deliverables and expectations as well as outcomes.
Communicate to all levels on project status, deliverables, obstacles, milestones and impacts
Own client relationship from sales execution through implementation to account manager hand off
Gather, analyze and document business and system requirements in a formalized manner
Configure software and perform testing
Perform analysis and identify gaps in functionality for system integrations
Support and influence Client focused strategic business decisions that impact the business
Potential client visits, with some travel required
Complete responsibilities with high ethical behavior
Follows established HIPAA, Compliance & Security policies
Professional and Interpersonal Skills:
Client/Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns.
Communication – Communicates accurately, honestly and effectively, both in oral and written form; practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information.
Team Success – Actively participates as a member of a team to move the team toward the completion of goals.
Problem Analysis & Solving – Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiates action. Proactively identifies complex problems; identifies, proposes and implements solutions in a deadline driven environment.
Initiative – Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly; takes action and goes above and beyond.
Planning and Organizing – Establishes courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused.
Education and Experience:
High School diploma or equivalent GED required, BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus.
4-6 years in Healthcare Industry experience preferred
SQL Database experience a strong plus
Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials is a plus
Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
Basic data skills, including ability to use text editors
Ability to understand and utilize web based applications for project management and client business to business applications - JIRA
Previous Customer Service experience preferred
Sitting at desk or meetings, or standing for long periods of time
Work long hours and flexible schedule when needed
Use standard office equipment
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
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