Contact Center Developer-1
ABOUT ZELIS (STANDARD):
As the leading payments company in healthcare, we price, pay and explain healthcare for payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with more than 700 payers, including the top-5 national health plans, Blues plans, regional health plans, TPAs and self-insured employers, 1.5 million providers and millions of members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
The Enterprise Support Contact Center Developer will play a key role in the growth and
expansion of the Zelis Healthcare Unified Communication and Cloud Contact center solutions. In this
role, you will be responsible for the architecture and ongoing maintenance of the Zelis Healthcare
Unified Communication platfrom.
- Consulting, Design and development work with the inContact and Microsoft Teams Voice platform
- Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
- Providing process, data and object modeling in a variety of application and database environments.
- Providing technical architecture analysis, design, development, and enhancement
- MS office knowledge (excel, project plans, smartsheet, visio)
- Broad skills in both technology & analysis
- Strong trouble shooting and problem solving skills
- Excellent communication (Written and Verbal) interpersonal skills
- Cloud experience a plus
- Experience in supporting worldwide customers/Business Partners
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
- Present a professional image in conduct, attitude and attire
- BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
- A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can /will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.
- A standard business environment exists with moderate noise levels.
- Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
- Ability to sit for extended periods of time.
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.