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Sr. Manager, Learning & Development



Multiple locations
Posted on Thursday, November 9, 2023

Reporting to the Director, Enterprise Learning and Development, the Sr. Manager, Learning and Development (L&D) is responsible for developing employees with the skills the organization needs to achieve its goals. The individual will plan, design, and implement L&D programs, and will possess up-to-date knowledge of best practices in organizational learning and strong knowledge of business practices alongside leadership ability. The individual is responsible for the design, administration and implementation of training and leadership development initiatives.

Key Responsibilities:

  • Collaborates with Director, Enterprise Learning and Development in developing L&D strategies and liaises with them as well as senior management on the progression of L&D across the organization. Creates and implements an organizational learning & development plan in alignment with the organization’s overall goals and values, and provides suggestions on improving existing development initiatives.

  • Designs, procures, and coordinates appropriate learning & development initiatives based on identified needs, and manages relationships with internal subject-matter experts and external training consultants as needed to ensure the delivery to appropriate learning & development experiences. Identifies key organizational capability requirements and integrates them into short and long-term L&D strategies that are aligned with the overall organizational strategy.

  • Manages within, and helps track, the budget for L&D programs and initiatives and conducts cost-benefit analyses of programs and initiatives.

  • Collaborates with functional areas to develop ways for operations to support learning, development, change, and performance management, and directs the implementation of technology to support learning throughout the organization.

  • Uses an evidence-based approach to organizational development activities by performing needs assessments using a variety of sources to identify gaps in training, skills, and performance, and by evaluating and analyzing L&D programs to ensure alignment with actual needs and organizational goals.

  • Plans, develops, and administers leadership development initiatives, and evaluates existing initiatives to suggest improvements.

  • Manages L&D team members, including learning analysts, coordinators, and/or facilitators. Oversees the allocation of work and performance against goals. Provides feedback, coaching, and mentoring, drives employee development, and performs additional people management activities. Works with the Talent Acquisition team on hiring efforts.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

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