The Business Analyst is responsible for enabling high quality business analytics solutions in an Agile context that deliver valued business outcomes and informed decisions for Zelis’ key stakeholders. The Business Analyst works as part of the Scrum team to facilitate clear and open communication between Business Owners, Development, Quality Assurance, and the Product Owner. This role provides a major contribution to enhancing Zelis’ overall capacity to meet the information technology needs of an ever-changing healthcare market.

One of the core skills of a Business Analyst is requirements management (i.e. user and enabler stories). Developing stories and accurately defining the business solution begins with eliciting, understanding, and analyzing and the needs of the business. A core competency of this role is critical thinking, disciplined thinking that is clear, rational, open-minded, and informed by evidence.

This position will act as liaison among Business Owners and/or Solutions Owners (i.e. Product Owner) to gather, analyze, document, communicate and validate business and system requirements and business methodologies. They will create and maintain Agile artifacts which could include but are not limited to:
1) workflows/diagrams
2) user stories
3) enabler stories
4) Release Notes
5) User Guides.
Business Analysts will always look for ways to improve the current state (“AS-IS”) by recommending a more efficient future state (“TO-BE”)

Key Responsibilities:

• Participate in relevant Agile ceremonies: Daily Stand-Ups, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective.

• Assist with the elaboration of the user stories and requirements, supporting team members with their work where required

• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement

• Consult with the business and product owners to prioritize and shape the product backlog, using Agile practices for prioritization around business value

• Define, implement and maintain business processes and procedures to meet business objectives. Analyze and identify opportunities for business process improvements.

• Collaborate with Solution Owners and/or Product Managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience

• Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details.

• Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements.

• Create training materials and documentation for internal and/or external applications.

• Perform a thorough gap analysis of existing to potential functionality for internal and/or external applications.

• Create Release Notes as determined by Product Owner.

• Perform analysis and identify gaps in functionality for system integrations.

• Collaborate with the Scrum team to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Improves systems by studying current practices; designing modifications.

• Assist in Quality Assurance (QA) and/or User Acceptance Testing (UAT) of new software or enhancements to existing software as needed.

• The ability to multi-task and work on multiple assignments will be required.

• This individual must also demonstrate clear and concise communication both verbally and in writing.

Required Experience:

• 4+ years of experience with Business Analysis and/or Business Process Engineering

• The ability to learn a new business and translate these needs into new products, and perform high-level troubleshooting functionality

• Experience in product development life cycle

• Experience with writing business requirements, technical requirements, user stories, enabler stories, functional specifications, and/or quality assurance testing

• Fluent with Microsoft Office Suite including Visio

• Workflow diagram creation and wireframe creation

Preferred Experience:

• Experience in Healthcare industry preferred

• SQL experience preferred

• Strong troubleshooting, analytical, and business process development skills

• Knowledge of SDLC methodologies including experience working in an Agile environment

• Preferred skills include formal training/certifications in Business/System analysis; familiarity with latest UI/UX design guidelines; knowledge/experience with SAFe/Agile methodologies; prototyping experience

• Disciplined, structured and logical approach to problem solving

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.