Solutions Advisor - Pre Sales
The Solutions Advisor - Pre Sales will serve as a focused sales support within the Claims Cost Solutions business unit. In this role, the Solutions Advisor will support the Sales and Client Management teams with a focus on Out-of-Network and Network Solutions. The Solutions Advisor - Pre Sales will be responsible for partnering with sales to drive revenue acquisition for Claims Cost Solutions by providing pre- and post-sales support. This support encompasses the pre-sale analytics, and positioning of Out-of-Network and Network Solutions and articulating and positioning the value story which will often include presenting directly to clients. Post-sale the Solutions Advisor will work to support not only Sales but also the client through implementation. The Solutions Advisor does not own the client relationship; however, they are a key player in the overall sales and management of prospective and existing clients within the Zelis portfolio. As the No Surprises Act has impacted the healthcare industry the Solutions Sales Advisor will need to be a subject matter expert to support clients’ understanding and potential customizations.
Objectives and Responsibilities:
Become a recognized Subject Matter Expert on Out-of-Network and Network Solutions
Partner with Sales to identify client business and product requirements during the sales cycle and determine recommended solutions and value proposition to win business.
Function as Subject Matter Expert regarding the Zelis Out-of-Network Solution as well as the Network Solution portfolio including their design, configuration, implementation, and utilization.
Support sales in client calls on the topic of both Out-of-Network and Network Solutions
Review and give data insights on client level data and modeling
Participate in product and data insights improvement activities.
Serve as strategic member of product roll-out team
Provide market & product intelligence to management and participate in the development of future solution strategies; assist with organization and prioritization of cross-sell pipeline(s).
Identify areas of opportunity within current client base.
Participate in training Sales and Client Management teams regularly on product and operational subject matter such as emerging technology, new products, custom solutions, etc.
Partner/engage with other departments to maintain level of knowledge and confirm customizations outside of norms.
Document/maintain associated procedural requirements as necessary
Participate in divisional and corporate trainings, communications
Maintain awareness of and ensure adherence to compliance standards regarding privacy
Operate in a fast-paced environment and pivot as required to support clients and Sales/Client Management
Assist with different types of projects as needed or asked by leadership
Additional responsibilities as the business necessitates and expansion or variations in solution focus based market/business needs
Travel requirement varies between 25-50% depending on volume of activity and season
What You Will bring:
2-5 Years experience in the healthcare marketplace
Knowledge of Out-of-Network market, and experience with Out-of-Network claims repricing
Knowledge of traditional PPO Network plan designs
Strong experience working with healthcare payers and technology enabled solutions
Ability to work in a cross functional and fast paced environment
A high level of comfort with public speaking and client presentations
Superior communication and organization skills required
Experience in CRM use, specifically with salesforce.com highly preferred
Strong experience with Microsoft Suite and Power BI
Willingness to travel 25-50% of the time
Bachelors Degree or relevant work experience
Travel requirements to (primarily) domestic destinations should not exceed 50%
A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team
A standard business environment exists with moderate noise levels
Ability to lift and move approximately thirty (30) pounds on a non-routine basis
Ability to sit for extended periods of time
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
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