Join the Edison family of high-growth, market-leading companies in financial services, healthcare, enterprise software sectors.


Senior Business Analyst



IT, Sales & Business Development
Multiple locations
Posted on Thursday, January 25, 2024

Position Overview

The Business Analyst is responsible for enabling high quality business analytics solutions in an Agile context that deliver valued business outcomes and informed decisions for Zelis’ key stakeholders. They work as part of the Scrum team to facilitate clear and open communication between Business Owners, Development, Quality Assurance, and the Product Owner. This role provides a major contribution to enhancing Zelis’ overall capacity to meet the information technology needs of an ever-changing healthcare market.

Key Responsibilities

  • Act as liaison among Business Owners and Product Owners to gather, analyze, document, communicate and validate business and system requirements and business methodologies

  • Create and maintain Agile artifacts which could include but are not limited to 1) workflows/diagrams 2) user stories 3) enabler stories 4) Release Notes 5) User Guides

  • Participate in relevant Agile ceremonies: Daily Stand-Ups, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective.

  • Provide multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases

  • Proactively support the uplift of Agile practices and foster a culture of continual service improvement

  • Coach and develop business analyst team members to be successful

  • Consult with the business and product owners to prioritize and shape the product backlog, using Agile practices for prioritization around business value

  • Collaborate with Solution Owners and/or Product Managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.

  • Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements

  • Create training materials and documentation for internal and/or external applications

  • Perform a thorough gap analysis of existing to potential functionality for internal and/or external applications

  • Assist in Quality Assurance (QA) and/or User Acceptance Testing (UAT) of new software or enhancements to existing software as needed

Required Qualifications

  • 5+ years of experience with Business Analysis and/or Business Process Engineering

  • 5+ years of experienced healthcare industry business analyst with expertise in managed care, claims pricing/adjudication, EDI, government programs

Preferred Qualifications

  • SQL experience

  • Knowledge of SDLC methodologies including experience working in an Agile environment

  • Experience in product development life cycle.

  • Workflow diagram creation and wireframe creation

  • Formal training/certifications in Business/System analysis; familiarity with latest UI/UX design guidelines; knowledge/experience with SAFe/Agile methodologies; prototyping experience.

  • Creative problem-solving skills, leveraging insights and input from other parts of an organization.

  • Bachelors degree in related discipline

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.