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Verification Specialist

Zelis

Zelis

This job is no longer accepting applications

See open jobs at Zelis.
Operations
Multiple locations
Posted on Thursday, February 8, 2024

Responsibilities:

  • Verify that client enrollment forms and deposit-related inquiries contain all necessary and appropriate information

  • Review daily reports and data entry forms to identify accounts that need maintenance or verification

  • Contact clients by phone to collect information needed to verify or update their accounts

  • Respond to basic questions, by phone or secure mail messages, about Zelis products and services; Forward complicated questions to the appropriate team or supervisor

  • Troubleshoot and resolve customer issues in a professional and timely manner

  • Adhere to Zelis Payments standards and policies to ensure client privacy

Qualifications:

  • Associate's Degree/two years college or equivalent work experience

  • Computer proficiency and technical aptitude with the ability to utilize MS Office products

  • Attention to detail and good analytical skills essential

  • This is a client facing position, so excellent customer service skills are required

  • Thorough knowledge of company and departmental policies and procedures

  • Strong communication skills both written and verbal

Work Environment:

  • A standard business environment exists with moderate noise levels

  • Ability to lift and move approximately thirty (30) pounds on a non-routine basis

  • Ability to sit for extended periods of time

  • Scheduled hours: M-F 3:30 pm-8:00 pm EST

#LI-GC1

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

This job is no longer accepting applications

See open jobs at Zelis.