The Robotic Process Automation (RPA) Business Analyst will be responsible for enabling high-quality business automation solutions in an Agile framework that delivers valued business outcomes and informed decisions for Zelis’
key stakeholders.

The RPA Business Analyst works as part of the Product team to facilitate clear and open communication between Business Owners, Scrum/Development, Production Support, and Product Owners. This role provides a major contribution to enhancing Zelis’ overall capacity to meet the information technology needs of an ever-evolving automation market.

Key Responsibilities

• Act as a Subject Matter Expert liaison between the teams; partner with one or more Product Owners on key initiatives and prioritization efforts

• Gather requirements/acceptance criteria for RPA initiatives centered around the automation
  of business processes

• Prioritize and manage multiple concurrent projects

• Provide documentation for system/process updates and existing system functionality for
  reference by business and operation teams

• Partner with Product Management, Development, and Production Support to ensure
  requirements are realized properly upon release to production

• Assist in providing training to end users on newly released automations

• Recommend process, workflow, and efficiency improvements while keeping the team
  informed on upcoming product development improvements within our partner business units

• Gather and organize user requirements with appropriate stakeholders to track and manage
  process details accordingly

• Ability to partner with one or more Product Owners on key initiatives and prioritization efforts
  Project Management experience; ability to drive output from others without direct
  supervisory responsibility

• Ability to see the big picture and learn new processes, technologies, and envision how they
  could benefit Zelis; prioritize and manage multiple concurrent projects

Required Experience:

• Minimum of 1 - 3 years Business Analyst experience

• Basic experience with Microsoft Office Suite, JIRA, Automation Hub, and Task Capture

Preferred Experience:

• Basic or advanced understanding of RPA, business process automation, and/or digital
  transformation

• Certified UiPath Business Analyst helpful

• Project Management experience; ability to drive output from others

• Technology, healthcare, banking, or financial industry preferred

• Bachelor’s degree

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.