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Director of Associate Programs and Community Impact



Multiple locations
Posted on Saturday, June 1, 2024


The Director of Associate Programs and Community Impact will spearhead the creation and implementation of strategic initiatives that resonate with Zelis’ core purpose and principles. This pivotal role entails guiding the continued growth of Zelis’ Corporate Giving Program, fostering internal engagement, managing the Internal Marketing team operations, and leading special projects. Reporting to the Vice President of Internal Marketing, the Director will collaborate with senior management and other vital contributors to nurture a workplace culture rich in participation, collaboration, and creativity. This role requires both independent contribution and people leadership capabilities.


MA- Remote

New Jersey- Remote

Texas- Remote

GA- Remote

FL- Remote

MO- Remote

Key Responsibilities

  • Elevate and drive participation in Zelis’ signature internal programs, strategies, and campaigns, effectively communicating the company’s purpose, values, and accomplishments to the workforce.
  • Ensure cohesive and uniform dissemination of messages and initiatives related to associate programs and community engagement throughout the company.
  • Mentor and cultivate a high-performing team, propelling forward-thinking concepts that have a positive influence on Zelis’ organizational culture.
  • Remain informed of industry best practices, current trends, and advancements in GenAI/AI technology, integrating these insights into Zelis’ associate programs and community outreach efforts.

Daily Responsibilities

  • Enhance the Zelis associate engagement strategy by supervising the conceptualization and promotion of marketing-driven events that unite employees (both virtually and in-person) and bolster engagement, retention, and performance.
  • Oversee the strategic direction of the Zelis Corporate Giving Program, support platform administration (YourCause), develop and help execute next-level philanthropic and volunteer initiatives, partnerships, and events that underscore Zelis’ commitment to social responsibility and community engagement.
  • Direct the Internal Marketing team’s operations, including the use of Wrike for project management, budget oversight, reporting, vendor relations, and procedural enhancements.
  • Partner with Talent Acquisition and Marketing to develop comprehensive employer branding materials, videos, and tools that attract exceptional talent.
  • Work in tandem with the Director of Internal Communications to manage deadlines, communication strategies, channels, and guidelines, ensuring a positive associate experience.
  • Compile reports and analyze data to assess the success and impact of associate/community initiatives, offering strategic recommendations for refinement.


  • A bachelor’s degree in communications, CSR, or a related discipline.
  • 10+ years of professional experience in internal communications, corporate philanthropy, or a similar area.
  • A demonstrated history of formulating and implementing effective internal marketing, corporate philanthropy, and communication strategies that enhance employee engagement, retention, and performance.
  • 5+ years of managerial experience, including mentoring, coaching, and advancing high-performing team members, with an emphasis on inclusivity, adaptability, and cross-functional connectivity.
  • Exceptional leadership, managerial, and interpersonal abilities, capable of inspiring and motivating others.
  • Proactive thinking skills, with a knack for autonomously updating leadership on project progress, foreseeing potential challenges, and swiftly addressing them.
  • Outstanding communication prowess, both orally and in writing, with a talent for crafting and conveying clear, persuasive, and consistent narratives to varied audiences and during company-wide webinars.
  • A creative, innovative, and strategic thinker, adept at thinking outside conventional boundaries to generate fresh ideas and solutions.
  • Meticulous, organized, and driven by results, with the capacity to juggle numerous projects and priorities in a dynamic setting.
  • Proficiency in Microsoft Office, Adobe Creative Suite, project management applications, and other pertinent software.
  • Skilled in devising video storyboards, collaborating with videographers, and executing basic video edits.
  • Availability to travel domestically, and potentially to India, at least once every quarter.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.