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Learning Associate



Hyderabad, Telangana, India
Posted on Tuesday, June 11, 2024

Collaborate with department leaders and subject matter experts to identify training needs, gaps in operational knowledge, and areas for improvement across the Insights & Empowerment business unit. • Conduct engaging onboarding training sessions to educate new employees on product functionality, internal processes, and skill development. • Partner with leadership to schedule & execute a schedule of training sessions for all I&E teams and employees focused on system enhancements, workflow changes, product changes, and/or policy/procedure changes. • Evaluate training effectiveness through assessments, surveys, and feedback mechanisms, and make necessary adjustments to optimize learning outcomes. • Assist with the onboarding process for new hires, providing comprehensive training and support to ensure a smooth transition into their roles. • Serve as a resource for ongoing training and development initiatives, staying up to date on industry trends, software updates, and best practices. • Collaborate with cross-functional teams to address training-related issues, provide ongoing support, and promote a culture of continuous learning within the organization. Qualifications: • 2 – 4 years' experience in training, instructional design, or a related role, preferably within the healthcare or software industry. • Excellent communication and presentation skills, with the ability to convey complex concepts clearly and engagingly. • Demonstrated ability to collaborate effectively with cross-functional teams, adapt to changing priorities, and manage multiple projects simultaneously without allowing tasks to slip between the cracks. • Proficiency in learning management systems (LMS), e-learning authoring tools, video editing, and audio recording/editing software. Ideally experienced with Camtasia, Audacity, Adobe Captivate, and/or Workday. • Exceptional organizational skills and attention to detail, with a commitment to delivering high-quality training programs that meet the needs of diverse learners

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

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