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Globalization Program Manager - Payments Optimization



Multiple locations
Posted on Thursday, June 27, 2024

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Position Overview

The Globalization Program Manager, Payments Optimization is responsible for the successful delivery of the globalization roadmap in accordance with long range plan (LRP) commitments and associated value targets. This highly strategic and visible initiative requires the leading of multiple business and technology workstreams running in parallel, utilizing disciplined project management governance in close collaboration with leadership, cross-functional teams, and business partners across the organization. This position assumes end-to-end accountability for both individual globalization projects and large programs consisting of multiple projects.

The Globalization Program Manager will coordinate the work of multiple projects, maintain interlocking schedules, track task completion and status reporting. This role will drive all stages of the project management lifecycle, facilitating collaboration and documentation between the business, product, sales, and technology teams. This includes assisting with discovery, requirements, standard operating procedures, and necessary collaterals.

Key Responsibilities

  • Execute the delivery of our comprehensive strategies for global expansion, ensuring alignment with Zelis and Payments’ overall business objectives

  • Partner closely with sales, account management and business development teams prioritize and maximize the globalization opportunities across the Zelis customer base and business operations

  • Stay abreast of regulations, compliance, and client contractual requirements, ensuring the company's adherence to legal and regulatory frameworks for different markets and clients

  • Drive initiatives focused on innovation, efficiency, controls, standard processes & cost saving opportunities

  • Implement and optimize operational processes to enhance efficiency and effectiveness across global operations

  • Gather, analyze, and document business, system, operational and reporting requirements in a formalized manner

  • Develop comprehensive business cases to understand the relative costs and value associated with the globalization roadmap and operational footprint decisions

  • Track operational improvement initiatives to ensure financial value and/or savings are realized

Required Qualifications

  • 8+ years of program or large-scale project management experience

  • Bachelor’s Degree in Business or other related discipline

Preferred Qualifications

  • CAPM or PMP Certification

  • Healthcare, Payors, Health Insurance Industry experience

  • Global operations or technology program management or delivery experience (captive, BPO, ITO)

  • Experience managing complex multi-workstream and time sensitive projects and programs

  • Ability to use quantitative data to inform decisions

  • Success driving results, identifying, and solving issues, and sound decision making

  • Proficiency in analyzing business needs and creating necessary documentation and system improvements requests to optimize functionality and productivity


As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.