Position Overview

The Implementation Solutions Manager is responsible for the initial discovery for New Client Implementations, as well as Supplemental Implementations, as needed, and serves as a technical resource for Implementations. The Implementation Solutions Manager works directly with the Implementation team and the healthcare payer client to understand their data and their needs for print fulfillment and payment processing.

Key Responsibilities

• Hosts weekly meetings with Zelis Sales and Implementation Managers to review incoming New Client Implementations from the prior week and add to matrix of implementations to assign

• Participates in weekly meeting hosted by Manager of Implementation, Supplementals, with CX Division Managers to review incoming supplemental implementations from the prior week

• Schedules and hosts Discovery meeting with client within 1-2 weeks of Sales meeting to define/confirm scope of project and gather initials of the client’s current processes

• Designs workflow diagram for client’s current processes and creates workflow diagram for client’s future state with Zelis

• Independently makes decisions on how to approach/implement projects for best results

• Hosts transition meeting with Implementation team assigned to the implementation to prepare for kickoff call

• Participates in New Client Implementations (and Supplementals, as needed) during kickoff meetings through Requirements phase of the project

• Supports implementation team on jumbo sized or strategic client implementations through duration of implementation

• Creates milestone plan (project plan) that outlines target dates for phases of the implementation

• Reviews and approve decks and project plans for implementations

• Communicates & supports the Zelis Client Experience vision/direction to team members, speaks in a positive and professional manner with clients, colleagues, and team members.

• Serves as a liaison with other Zelis teams to deliver implementation support

• Provides availability, support & knowledge to CX Operations team in the development of internal training materials and training sessions

• Collaborates with software developers, quality assurance, and production support team to provide technical direction on design, development, testing and deployment

• Identifies barriers, provides resolutions and solutions through customer education and coordination with healthcare payer and internal Zelis resources

Qualifications

• 2+ years of people leadership experience

• 3+ years within the Healthcare Industry experience

• Previous Customer Service experience

• Understand and experience with web-based applications

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.