The Mac Endpoint Engineer is responsible for managing, deploying, and securing Apple devices in the organization using the JAMF Pro platform. The administrator will also provide technical support and troubleshooting for Apple users and devices, as well as collaborate with other IT teams to ensure compliance and security standards.

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Responsibilities

• Manage and maintain JAMF Pro infrastructure, including backups, updates, and patches.

• Deploy and configure Apple devices using JAMF Pro policies, profiles, scripts, and packages.

• Enroll and manage Apple devices using Apple Business Manager and Apple School Manager.

• Monitor and report on the status and inventory of Apple devices using JAMF Pro dashboards and reports.

• Implement and enforce security policies and settings for Apple devices using JAMF Pro and other tools.

• Support and troubleshoot Apple devices and applications, including macOS

• Provide training and documentation for Apple users and IT staff on JAMF Pro and Apple device management.

• Research and evaluate new Apple technologies and solutions.

• Collaborate with other IT teams and vendors to ensure integration and compatibility of Apple devices and services.

Qualifications

• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.

• At least 3 years of experience in managing and supporting Apple devices and JAMF Pro in an enterprise environment.

• Certification in JAMF Pro or JAMF 100, 200, and 300 courses.

• Knowledge of Apple device management best practices and standards, including MDM, DEP, VPP, and APNs.

• Proficiency in macOS, iOS, iPadOS, and tvOS operating systems and applications.

• Experience in scripting and automation using Bash, Python, or other languages.

• Experience in network and security technologies, such as VPN, firewall, encryption, and authentication.

• Excellent communication, documentation, and problem-solving skills.

• Ability to work independently and as part of a team.

• Ability to handle multiple tasks and prioritize effectively.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.