IT Applications Support Engineer (2nd Shift 2 pm – 10 pm)

The 2nd Shift IT Applications Support Engineer will be responsible for investigating and resolving issues associated with all operational aspects of the Zelis payment processing systems and applications.

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Essential Functions

• Performs daily administrative tasks such as working with daily check lists.

• Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export

• Maintain ticket queue, ensuring incoming requests and issues are addressed in a timely manner

• Attend/Hold business discussions surrounding support of Zelis Payments systems

• Identify/resolve issues related to malformed or misconfigured data

• Partner with Support Engineers for creation of reports and files for disbursement to payers and providers

• Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout

• Communicate with clients and channel partners for production resolution/ticket closure

• Continually monitor and maintain security measures

• Maintain awareness of and ensure adherence to Zelis standards regarding privacy

• Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction

• Work on complex assignments requiring judgment and initiative in order to resolve problems and making recommendations

• Assists in reconfiguring Production processes when primary components fail

• Assist with ensuring production documents are complete, current and stored appropriately

• Assist in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge

Required Experience

• 5+ years experience applications operational support OR 2+ years experience healthcare industry experience

• Must work rotational on-call 1 time every 4 weeks

• Must have an understanding of application code and SQL

• Experience ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures

• Ability to work shifts (includes nights, weekends, holidays) in a 24x7 environment as needed

• Experience monitoring and troubleshooting payment/transaction-based application systems

• Solid troubleshooting and investigative skills

Preferred Experience:

• Healthcare

• Java, C#, or .Net knowledge/support

• Applications implementation

• Splunk

• Jira

• Ability to build basic SQL queries

• Ability to create scripts in the shell of the operating system

• Network operating center (NOC) experience helpful

• Excellent oral and written communication skills

• Must be flexible and able to multitask

• Knowledge of Windows command line, batch scripting, and utilities

• Knowledge of various transmission protocols including FTP and SFTP

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.